End-of-Sale Products & Policy Overview
Learn the guidelines for the support availability throughout the life of a Verkada product
The Verkada Lifecycle Policy covers products and services across the portfolio that require ongoing support to remain functional and secure.
To keep pace with changing market demands, Verkada will continuously introduce functionally superior products to replace mature product lines in service.
Our life cycle policy is designed to support you as you transition from one product to the next. We are committed to keeping you informed by communicating key milestones.
End-of-Sale product announcements
Key milestones
End-of-Sale announcement
Date of official end-of-sale notice, typically one (1) month prior to the last order date. Products being discontinued will be announced as end-of-sale and identified on the Verkada Updates webpage.
End-of-Sale date
The last date to order the product through a Verkada-authorized reseller. Discontinued products are removed from the Pricing webpage and are no longer available for purchase. Device-specific licenses corresponding to discontinued hardware products will remain available after the end-of-sale date unless otherwise specified in the announcement. After the end-of-sale date, Verkada will continue to support the discontinued product until the end-of-support date. Verkada typically provides support for a given product for a period of ten (10) years after the end-of-sale date.
End-of-Support date
The last date a product will be supported by Verkada, generally up to ten (10) years after the end-of-sale date. After the end-of-support date, Verkada will no longer:
Guarantee the legacy product will be able to connect or remain indefinitely compatible with the management platform, Verkada Command*****
Provide Technical Support for troubleshooting*****
Issue firmware updates or automatic patches for the hardware
Ensure new software features available through the management platform, Command, are compatible with the hardware or the firmware running on it
* If these situations occur, Verkada Support will do its best to provide a workable solution.
FAQ
Need more help? Contact Verkada Support.
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