# Create Alerts Across Verkada Products

Alerts notify you of important events from your organization. This allows you to shift from reactive to proactive monitoring.

The [Alerts](https://command.verkada.com/alerts/device-events) page lets users view their subscribed alerts to find important events and relevant footage. You can set up alerts for events across the [cameras](/verkada-cameras/analytics/create-camera-event-alerts.md), intercom, [access control](/access-control/integrations-and-alerts/configure-access-control-event-alerts.md), [alarms](/classic-alarms/events-and-alerts/configure-alarms-event-alerts.md), [gateway](/connectivity/events-and-alerts/configure-gateway-status-alerts.md), and [air quality](/air-quality/events-and-alerts/configure-air-quality-event-alerts.md) product lines.

***

## Create alerts

{% stepper %}
{% step %}
**On the Command homepage, left navigation, click Alerts.**
{% endstep %}

{% step %}
**At the top, click New Alert.**
{% endstep %}

{% step %}
**Configure the following settings:**

a. [**Events**](#h_6f8eb30046)—Events to include in the alert (type, device, site).\
b. [**Recipients**](#h_df511adc52)—Users or groups to receive the alert and their preferred forms of communication.\
c. [**Notification Schedule**](#h_ca2c27da3c)—Set when the alert sends notifications.\
d. [**Device Action**](#h_7981f1b996)—(Optional) Configure a message to play from your horn speaker when an alert triggers.\
e. [**Finish the alert**](#h_39077490ec)—Name and save the alert.
{% endstep %}
{% endstepper %}

### Create Alert > Events

{% stepper %}
{% step %}
**On Select Event, select a Verkada product and event to configure.**
{% endstep %}

{% step %}
**(Optional) Some event types are general and have more specific options once you select them. If prompted, complete the steps and click Next.**
{% endstep %}

{% step %}
**Select your devices/sites, based on the alert type you can configure events to be device-specific, site-specific, or for all devices.**

* New devices added after alert creation will automatically generate alerts if you select **Sites** or **All Devices.**
* The alarm badge designates an Alarms site if you select events by site.

Click **Done** to continue.
{% endstep %}

{% step %}
**(Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.**
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**recipients**](#h_df511adc52)**.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
You cannot select wired sensors as individual devices. You can configure alerts for them by selecting **Sites** or **All Devices**.
{% endhint %}

### Create Alert > Notification Schedule

{% stepper %}
{% step %}
**On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.**

<div align="left" data-with-frame="true"><img src="/files/uYML32hRYgJjp2h8VugP" alt=""></div>
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**notification**](#create-alert-greater-than-notification)**.**
{% endstep %}
{% endstepper %}

### Create Alert > Notification

{% stepper %}
{% step %}
**On Notification, add users individually or assign the alert to a group.**
{% endstep %}

{% step %}
**Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.**

<div align="left" data-with-frame="true"><figure><img src="/files/joJ6V2JNVhYtAyRboJyi" alt="" width="438"><figcaption></figcaption></figure></div>

{% hint style="info" %}
Any recipient added to this alert will see it appear under the **Shared Alerts** section of their **Alerts** page.
{% endhint %}
{% endstep %}

{% step %}
**(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.**
{% endstep %}

{% step %}
**Click Done and continue with the alert's** [**optional settings**](#optional-settings)**, or** [**finish the alert**](#finish-the-alert)**.**&#x20;
{% endstep %}
{% endstepper %}

### Optional settings

#### Create Alert > Operations

{% stepper %}
{% step %}
**Toggle on Route to Operations to create a ticket from the alert.**&#x20;
{% endstep %}

{% step %}
**(Optional) Select Ticket Instructions to add information to the ticket and click Done.**
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

#### Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

{% stepper %}
{% step %}
**On Device Action, select the horn speaker(s) you want to play your message.**
{% endstep %}

{% step %}
**Select your notification preference (Text to Speech or Audio File).**

a. For **Text to Speech,** enter a message up to 200 characters.\
b. For **Audio File,** drag and drop the file or click **choose a file** to upload your audio clip.

<div align="left" data-with-frame="true"><img src="/files/cmdMXVOCnchM5sxvJbCQ" alt="" width="395"></div>
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

### Finish the alert

{% stepper %}
{% step %}
**In the bottom right of the configuration window, click Next.**
{% endstep %}

{% step %}
**Enter a descriptive name for the alert.**
{% endstep %}

{% step %}
**Click Done to complete the setup.**

<div align="left" data-with-frame="true"><figure><img src="/files/T5Nvt7tMTQqgMsGZ7Vuh" alt="" width="436"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=b697WsAOqW4).
{% endhint %}


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