# Create Alerts Across Verkada Products

Alerts notify you of important events from your organization. This allows you to shift from reactive to proactive monitoring.

The [Alerts](https://command.verkada.com/alerts/device-events) page lets users view their subscribed alerts to find important events and relevant footage. You can set up alerts for events across the [cameras](https://app.gitbook.com/s/ylYKicREo6JpuOJH4teK/analytics/create-camera-event-alerts), intercom, [access control](https://app.gitbook.com/s/aaHs5RfKqv9Z49mi02cC/integrations-and-alerts/configure-access-control-event-alerts), [alarms](https://app.gitbook.com/s/9tIFgMOGbY4p9wWaKQhl/events-and-alerts/configure-alarms-event-alerts), [gateway](https://app.gitbook.com/s/iAGnzScvko5PkG7YBy3i/events-and-alerts/configure-gateway-status-alerts), and [air quality](https://app.gitbook.com/s/JtgmyWYlTEX9DpjvBwTL/events-and-alerts/configure-air-quality-event-alerts) product lines.

***

## Create alerts

{% stepper %}
{% step %}
**On the Command homepage, left navigation, click Alerts.**
{% endstep %}

{% step %}
**At the top, click New Alert.**
{% endstep %}

{% step %}
**Configure the following settings:**

a. [**Events**](#h_6f8eb30046)—Events to include in the alert (type, device, site).\
b. [**Recipients**](#h_df511adc52)—Users or groups to receive the alert and their preferred forms of communication.\
c. [**Notification Schedule**](#h_ca2c27da3c)—Set when the alert sends notifications.\
d. [**Device Action**](#h_7981f1b996)—(Optional) Configure a message to play from your horn speaker when an alert triggers.\
e. [**Finish the alert**](#h_39077490ec)—Name and save the alert.
{% endstep %}
{% endstepper %}

### Create Alert > Events

{% stepper %}
{% step %}
**On Select Event, select a Verkada product and event to configure.**
{% endstep %}

{% step %}
**(Optional) Some event types are general and have more specific options once you select them. If prompted, complete the steps and click Next.**
{% endstep %}

{% step %}
**Select your devices/sites, based on the alert type you can configure events to be device-specific, site-specific, or for all devices.**

* New devices added after alert creation will automatically generate alerts if you select **Sites** or **All Devices.**
* The alarm badge designates an Alarms site if you select events by site.

Click **Done** to continue.
{% endstep %}

{% step %}
**(Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.**
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**recipients**](#h_df511adc52)**.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
You cannot select wired sensors as individual devices. You can configure alerts for them by selecting **Sites** or **All Devices**.
{% endhint %}

### Create Alert > Recipients

{% hint style="warning" %}
To prevent excessive notifications, users are limited to 500 SMS messages per day, per user.
{% endhint %}

{% stepper %}
{% step %}
**On Recipients, add users individually or assign the alert to a group.**
{% endstep %}

{% step %}
**Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, or email notifications.**

<div align="left" data-with-frame="true"><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2FhLsyLgUq0JokQ9wBYIO8%2F3a9609d9912905edd0f35abfff403a95e0b820c8.png?alt=media&#x26;token=df0a6ce8-92fa-415f-8303-23eaf846599c" alt="" width="289"></div>
{% endstep %}

{% step %}
**(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.**
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**notification schedule**](#h_ca2c27da3c)**.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Any recipient added to this alert will see it appear under the **Shared Alerts** section of their **Alerts** page.
{% endhint %}

### Create Alert > Notification Schedule

{% stepper %}
{% step %}
**On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.**

<div align="left" data-with-frame="true"><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2F6bfE39wpYx2CYsn5E1IC%2F7b61969c185d482c85ec3b7f15a687d75aee8d13.png?alt=media&#x26;token=2fb552ae-361b-4e9d-b7be-ef8ca430877d" alt="" width="800"></div>
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**device actions**](#h_7981f1b996) **or** [**finish the alert**](#h_39077490ec)**.**
{% endstep %}
{% endstepper %}

### Create Alert > Device Action

{% stepper %}
{% step %}
**On Device Action, select the horn speaker(s) you want to play your message.**
{% endstep %}

{% step %}
**Select your notification preference (Text to Speech or Audio File).**

a. For **Text to Speech,** enter a message up to 200 characters.\
b. For **Audio File,** drag and drop the file or click **choose a file** to upload your audio clip.

<div align="left" data-with-frame="true"><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2FnbhlP9wcqcG91ZmfVMRY%2Fbd7aa4597a411933461874e312ac1e72683f4dab.png?alt=media&#x26;token=c2624b00-9a69-460c-b6e3-f949678f2a6d" alt="" width="263"></div>
{% endstep %}

{% step %}
**Click Done and continue with** [**finish the alert**](#h_39077490ec)**.**
{% endstep %}
{% endstepper %}

### Finish the alert

{% stepper %}
{% step %}
**In the bottom right of the configuration window, click Next.**
{% endstep %}

{% step %}
**Enter a descriptive name for the alert.**
{% endstep %}

{% step %}
**Click Done to complete the setup.**

<div align="left" data-with-frame="true"><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2Fv4UmHzvzuuKWjY7dvs8W%2F943420792c6bfe40aee47eab735038e52669e4ac.png?alt=media&#x26;token=e36d88a5-a7bf-4ca0-8a04-24349d5a81c1" alt="" width="516"></div>
{% endstep %}
{% endstepper %}

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=b697WsAOqW4).
{% endhint %}
