Create Alerts Across Verkada Products
Set up alerts to stay informed about events in your organization
Alerts notify you of important events from your organization. This allows you to shift from reactive to proactive monitoring.
The Alerts page lets users view their subscribed alerts to find important events and relevant footage. You can set up alerts for events across the cameras, intercom, access control, alarms, gateway, and air quality product lines.
Create alerts
On the Command homepage, left navigation, click Alerts.
At the top, click New Alert.
Configure the following settings:
a. Events—Events to include in the alert (type, device, site). b. Recipients—Users or groups to receive the alert and their preferred forms of communication. c. Notification Schedule—Set when the alert sends notifications. d. Device Action—(Optional) Configure a message to play from your horn speaker when an alert triggers. e. Finish the alert—Name and save the alert.
Create Alert > Events
On Select Event, select a Verkada product and event to configure.
(Optional) Some event types are general and have more specific options once you select them. If prompted, complete the steps and click Next.
Select your devices/sites, based on the alert type you can configure events to be device-specific, site-specific, or for all devices.
New devices added after alert creation will automatically generate alerts if you select Sites or All Devices.
The alarm badge designates an Alarms site if you select events by site.
Click Done to continue.
(Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.
Click Done and continue with the alert recipients.
You cannot select wired sensors as individual devices. You can configure alerts for them by selecting Sites or All Devices.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
Prefer to see it in action? Check out the video tutorial.
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