# AD31

Verkada is announcing the end-of-sale of the [AD31 Door Reader](https://docs.verkada.com/docs/access-control-ad31-quick-start-guide.pdf), to be replaced by the [AD32 Door Reader](https://docs.verkada.com/docs/door-reader-ad32-datasheet.pdf).

{% hint style="danger" %}
Final orders for **AD31** must be received by April 30, 2022.

End-of-Support date for this product is April 30, 2032.
{% endhint %}

## FAQ

### What does this mean?

As of March 20, 2022, we will no longer sell the [AD31 Door Reader](https://docs.verkada.com/docs/access-control-ad31-quick-start-guide.pdf) for net new installations. All existing orders for the AD31 will be fulfilled. Verkada typically provides support for a given product for a period of ten (10) years after the end-of-sale date.

### Can customers return an AD31 that they have purchased?

Customers may return AD31 *within 30 days of purchase*.

### What happens if an AD31 under warranty needs to be replaced?

We will replace AD31 units with an [AD32 unit](https://docs.verkada.com/docs/door-reader-ad32-datasheet.pdf).

## Key definitions

* **End-of-Sale Announcement (this article)**: Official End-of-Sales notice.
* **End-of-Sale Date**: The last date to order the product through Verkada.
* **End-of-Support Date**: The last date a product will be supported by Verkada.


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