Verkada Command Account FAQ
Learn about the common questions asked for your Verkada Command account
Command user accounts
Can an Org Amin unlock user accounts?
Org Admins do not have the ability to unlock users who have been locked out.
Can Verkada Support unlock user accounts?
Verkada Support does not have the ability to unlock user accounts. Users must wait the full 15 minutes before they can attempt to log in again.
How can I access a user’s Command account who is no longer with the company or organization?
You need access to that user’s mailbox or add their email address as an alias to your mailbox. Once you have access to their mailbox, request to reset the password to get a password reset link via email. With the password reset link, you can reset the password to their account and log in.
How many failed login attempts does Command allow before a user gets locked out?
User accounts are locked out after 7 failed attempts.
Emails
How long does the Verkada new account activation link email last before it expires?
The Verkada new account activation link expires 30 days after the email invite is sent and can only be clicked once.
How long does a Verkada password reset link email last before it expires?
The password reset link email expires after 24 hours.
2-Factor Authentication (2FA)
Is 2FA required for Org Admins?
Yes. Two-Factor Authentication (2FA) is required for all Org Admins in Command. If not already configured, Org Admins will be prompted to set it up at their next login. This requirement cannot be bypassed.
Can an Org Admin disable 2FA for another user’s account?
Yes, they can. Follow the steps outlined in Activate 2FA for Your Command Account.
Can Verkada Support disable 2FA for a user account?
Verkada Support does not have the ability to disable 2FA for a user.
Passwords
How do I change or reset my password?
In Verkada Command, at the bottom left, click the organization where you want to change your password.On the slide-out page, click My Account.Under Security > Password, click Change.a. Enter your current password. b. Enter your new password twice. c. Click Change to confirm.Alternatively, use the password reset link, enter your email address, and click Reset via Email.
Can Org Admins reset a user’s password?
Yes, Org Admins can reset Command users’ passwords.
In Verkada Command, go to All Products > Admin.Under Org Settings > Users, select the user whose password you wish to reset.Click on the three dots next to the user’s name and click on Control Login.Click Reset Password. This will log the user out of all existing Command sessions and send them a link via email to reset their password.
What is the URL to reset a password?
The password reset URL is https://command.verkada.com/reset-password.
Can Verkada Support set a user’s password?
Verkada Support does not have the ability to set user passwords.
What is the Verkada password complexity requirement?
The password must be at least 8 characters, contain one number (0 to 9) and at least one special character; for example, !@#$%&.
What email address do password resets and user invites come from?
The email address is [email protected].
What is the password reuse policy for Command users?
Users cannot reuse any of the last 30 passwords that have been used.
Does Verkada enforce a maximum password age?
By default, Verkada does not enforce a maximum password age. To enforce this policy, integrate Verkada with SSO or Active Directory through SAML, where password age requirements can be configured.
What does it mean if a password was detected in a "data leak"
Credential stuffing is when attackers use passwords leaked in other data breaches to try to access your account.
To keep you safe, Verkada checks every new password against Have I Been Pwned (HIBP) — a trusted database of exposed passwords.
If your chosen password appears in this database, Verkada will block it and prompt you to select a stronger one. For best security, use a randomly generated password.
How it works
Your actual password never leaves Verkada.We create a SHA-1 hash of your password and send only the first 5 characters of that hash to HIBP.HIBP returns a list of possible matches.Verkada checks locally to see if your password is compromised without revealing your password or email address to anyone.
This process keeps your account secure while ensuring your password stays private.
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