# Contact Verkada Support

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via phone or [live chat](#h_926781db34).

***

## Contact Verkada Support

{% hint style="danger" %}
Before you contact Verkada Support, it is best to have a support token ready. See [Enable Support Access](/command/need-help/contact-verkada-support/enable-support-access.md) for more information on creating a support token.
{% endhint %}

### Command navigation

{% stepper %}
{% step %}
**Log in to Verkada** [**Command**](http://command.verkada.com/login)**.**
{% endstep %}

{% step %}
**At the bottom left, click > Contact Us.**
{% endstep %}

{% step %}
**Connect with:**

* Verkada Support via live chat or phone (available 24/7).
* Verkada Sales Representative via email or phone listed for your organization.
  {% endstep %}
  {% endstepper %}

### Admin page

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**In the left navigation, click Support.**
{% endstep %}

{% step %}
**Connect with:**

* Verkada Support via live chat or phone (available 24/7).
* Verkada Sales Representative via email or phone listed for your organization.
  {% endstep %}
  {% endstepper %}

### Command app

{% stepper %}
{% step %}
**Open your Verkada Command app.**
{% endstep %}

{% step %}
**In the top left, click the menu icon.**
{% endstep %}

{% step %}
**At the bottom right, tap** <i class="fa-question">:question:</i> **> Live Chat.**

a. Tap **Messages** to open an existing case.\
b. Tap **Send us a Message** to start a new chat.
{% endstep %}
{% endstepper %}

***

### Verkada Support phone numbers

* North America: +1 (650) 514-2500
* Latin America: +52 55 9990 8275
* Europe: +44 (0)20 3048 6050
* Asia / Pacific: +61 (2725) 99300


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