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Contact Verkada Support

Learn how to contact Verkada Support or Sales for help and questions

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via phone or live chat.

Contact Verkada Support

Before you contact Verkada Support, it is best to have a support token ready. See Enable Support Access for more information on creating a support token.

Command navigation

1

On the Command homepage, left navigation,click Help & Support.

2

On the top left, you can choose from the following options:

  • Chat with a human

  • Chat with AI

  • Call

Admin page

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, click Help & Support.

3

On the top left, you can choose from the following options:

  • Chat with a human

  • Chat with AI

  • Call

Command app

1

Open your Verkada Command app.

2

In the top left, tap .

3

In the bottom left, tap Help > Live Chat.

  1. Tap Messages to open an existing case.

  2. Tap Contact Support to start a new chat.

Verkada Support phone numbers

  • North America: +1 (650) 514-2500

  • Latin America: +52 55 9990 8275

  • France: +33 (0)1 89 31 05 00

  • Europe: +44 (0)20 3048 6050

  • Japan: +81-50-5497-7800

  • South Korea: 080-880-0460

  • Asia / Pacific: +61 2 7259 9300

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