> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/command/need-help/contact-verkada-support.md).

# Contact Verkada Support

Learn how to contact Verkada Support or Sales for help and questions

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via phone or [live chat](#h_926781db34).

***

## Contact Verkada Support

{% hint style="danger" %}
Before you contact Verkada Support, it is best to have a support token ready. See [Enable Support Access](/command/need-help/contact-verkada-support/enable-support-access.md) for more information on creating a support token.
{% endhint %}

### Command navigation

{% stepper %}
{% step %}
**On the Command homepage, left navigation,click** <i class="fa-circle-question">:circle-question:</i> **Help & Support.**
{% endstep %}

{% step %}
**On the top left, you can choose from the following options:**

* Chat with a human
* Chat with AI
* Call
  {% endstep %}
  {% endstepper %}

### Admin page

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**In the left navigation, click Help & Support.**
{% endstep %}

{% step %}
**On the top left, you can choose from the following options:**

* Chat with a human
* Chat with AI
* Call
  {% endstep %}
  {% endstepper %}

### Command app

{% stepper %}
{% step %}
**Open your Verkada Command app.**
{% endstep %}

{% step %}
**In the top left, tap** <img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2Fusfgj3SoKdQ24rqgiC2B%2FScreenshot%202026-09-02%20at%2010.11.58%E2%80%AFAM.png?alt=media&amp;token=7b1e0f8d-a671-4872-99b6-3b30906630e6" alt="" data-size="line">**.**
{% endstep %}

{% step %}
**In the bottom left, tap** <i class="fa-circle-question">:circle-question:</i> **Help > Live Chat.**

1. Tap **Messages** to open an existing case.
2. Tap **Contact Support** to start a new chat.
   {% endstep %}
   {% endstepper %}

***

### Verkada Support phone numbers

* North America: +1 (650) 514-2500
* Latin America: +52 55 9990 8275
* France: +33 (0)1 89 31 05 00
* Europe: +44 (0)20 3048 6050
* Japan: +81-50-5497-7800
* South Korea: 080-880-0460
* Asia / Pacific: +61 2 7259 9300


---

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