> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/command/need-help/contact-verkada-support.md).

# Contact Verkada Support

Learn how to contact Verkada Support or Sales for help and questions

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via phone or [live chat](#h_926781db34).

***

## Contact Verkada Support

{% hint style="danger" %}
Before you contact Verkada Support, it is best to have a support token ready. See [Enable Support Access](/command/need-help/contact-verkada-support/enable-support-access.md) for more information on creating a support token.
{% endhint %}

### Command navigation

{% stepper %}
{% step %}
**On the Command homepage, left navigation,click** <i class="fa-circle-question">:circle-question:</i> **Help & Support.**
{% endstep %}

{% step %}
**On the top left, you can choose from the following options:**

* Chat with a human
* Chat with AI
* Call
  {% endstep %}
  {% endstepper %}

### Admin page

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**In the left navigation, click Help & Support.**
{% endstep %}

{% step %}
**On the top left, you can choose from the following options:**

* Chat with a human
* Chat with AI
* Call
  {% endstep %}
  {% endstepper %}

### Command app

{% stepper %}
{% step %}
**Open your Verkada Command app.**
{% endstep %}

{% step %}
**In the top left, tap** <img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2Fusfgj3SoKdQ24rqgiC2B%2FScreenshot%202026-09-02%20at%2010.11.58%E2%80%AFAM.png?alt=media&amp;token=7b1e0f8d-a671-4872-99b6-3b30906630e6" alt="" data-size="line">**.**
{% endstep %}

{% step %}
**In the bottom left, tap** <i class="fa-circle-question">:circle-question:</i> **Help > Live Chat.**

1. Tap **Messages** to open an existing case.
2. Tap **Contact Support** to start a new chat.
   {% endstep %}
   {% endstepper %}

***

### Verkada Support phone numbers

* North America: +1 (650) 514-2500
* Latin America: +52 55 9990 8275
* France: +33 (0)1 89 31 05 00
* Europe: +44 (0)20 3048 6050
* Japan: +81-50-5497-7800
* South Korea: 080-880-0460
* Asia / Pacific: +61 2 7259 9300


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.verkada.com/command/need-help/contact-verkada-support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.