Roles and Permissions for Command

Set roles and permissions for Command users

This article describes the set of roles and associated permissions for Verkada Command.

Roles and permissions by Verkada product

All users added to the organization can log in to Command but need additional permissions to view all the products. Select a product from the list below for more information on its roles and permissions.

• Roles and Permissions for Access Control

• Roles and Permissions for Air Quality Sensors

• Roles and Permissions for Alarms

• Roles and Permissions for Classic Alarms

• Roles and Permissions for Cameras

• Roles and Permissions for Intercom

• Roles and Permissions for Gateway

• Roles and Permissions for Guest

• Roles and Permissions for Mailroom

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Organization-level roles

Organization member

All users added to an organization are organization members. A user added to the organization who does not have admin permissions has the minimum level of access needed to sign in to the organization.

Access allows you to:

• View the organization when logged in.

• Configure personal notifications (which alerts the user wants to receive).

• Set personal 2-Factor Authentication (2FA) settings.

Command User Admin

Any organization member can be upgraded to a Command User Admin.

Access allows you to:

• Add and remove users, designate their roles, and assign them to groups.

• Add and remove groups and assign users to groups.

• Add and remove contacts for individuals outside of your organization.

• Create and assign alerts to groups and users in the organization.

• Manage and restrict access to Shared Links for users in the organization.

• Enable Support Access.

Organization Admin

Any organization member can be upgraded to an Organization Admin.

Access allows you to:

• View the organization when logged in.

• Configure personal notifications (which alerts the user wants to receive).

• Set personal and org-wide 2FA settings.

• Create floor plans.

• Add, delete, and modify access users.

• Set user and group permissions for the organization and all sites/subsites.

• Configure org-wide settings, including maximum archive duration, enable/disable cloud backup globally, and default camera playback quality.

• Rename or delete the org.

• Create new sites and subsites.

• Add and remove devices.

• Adjust camera stream encoding settings.

If the Global Site Admin policy is enabled, all Org Admins will automatically be granted Site Admin access to all sites.

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Set permissions

Command User Admin

Grant permissions

In Verkada Command, go to All Products > Admin .Under Admin > Users & Permissions, click Users.Select a user to grant permissions.Next to Command Roles click .a. Select Command User Admin. b. Click Apply Changes.

Revoke permissions

In Verkada Command, go to All Products > Admin .Under Admin > Users & Permissions, click Users.Select a user to grant permissions.Next to Command Roles click .a. Select None. b. Click Apply Changes.

Command User Admins cannot modify the Organization Admin role. They can assign or remove Command User Admins but cannot elevate or lower Organization Admin permissions.

Organization Admin

Grant permissions

In Verkada Command, go to All Products > Admin .Under Admin > Users & Permissions, click Users.Select a user to grant permissions.Next to Command Roles, click .a. Select Org Admin. b. Click Apply Changes.

Revoke permissions

In Verkada Command, go to All Products > Admin .Under Admin > Users & Permissions, click Users.Select a user whose permissions you want to revoke.Next to Command Roles, click .a. Select None. b. Click Apply Changes.

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FAQ

Why has my organization disappeared?

A user must be a member at the organization level to see the organization in the dropdown when they log in. If a user is a member of an organization, they appear on the user list that Organization Admins and Site Admins can access in Command.

If your organization disappeared, it can be due to one of these reasons:

• Your user account was removed from the organization.

• The organization was deleted.

Troubleshoot

• If you are the affected user, contact the Organization Admin and request to re-add you to the organization.

• If a user has reported this to you, verify they are a member of the organization.

Why are cameras missing from my organization?

Sites do not inherit users from the organization or other sites. Users who are members of the organization cannot see cameras unless they have explicitly been granted permissions to the site or sub-site where the cameras reside.

• If you are the affected user, contact the Organization Admin or Site Admin and request access to the desired sites and subsites.

• If a user has reported this to you, grant them access to the desired sites and subsites.

Why can’t I access certain features or settings, such as other users?

If you are unable to access certain features or settings, you don’t have sufficient permissions. Only Admins can access all features and settings.

Organization Admins are not automatically escalated to Site Admin for any site. This is a separate feature set. Therefore, Organization Admins do not inherently have permission to view any one particular site, but they can assign themselves the required roles to see their desired sites.

Troubleshoot tips:

• If you are the affected user, contact the Organization Admin or Site Admin and request that they elevate your permissions to Organization Admin or the desired site or subsite.

• If a user has reported this to you, elevate their permissions on the organization or desired site or subsite.

Prefer to see it in action? Check out the video tutorial.

Need more help? Contact Verkada Support.