Contact Support

Manage Users in Your Organization

Learn how to add, deactivate, reactivate, or delete a user from your organization

Your Verkada Command software license includes unlimited users. Use this article to learn more about how to manage users in your Command organizational account. Learn more about Roles and Permissions for Command.

Invite a user to your organization

With an Org Admin account, you can invite users to your organization’s Command account and control their access. Once invited, your users receive an automatic email inviting them to create their account and set a password.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Users & Permissions and click on Users.

3

At the top right, select Add User.

4

Enter the user’s first name, last name, and email address.

5

Optional. Add the user to a group or assign as Organization Admin.

6

Select Assign Roles to grant user permissions.

​Note: Once roles are assigned, you only see the sites for those the user has permissions. You need to select Manage Roles to view/edit for the sites the user does not have current permissions. ​

7

(Optional) Set an access control role, alarm console keycode, and user groups.

Your users should receive an email inviting them to your organization’s Command account with the role permissions you define.

If you or your users don’t receive the invite email as expected, check your spam folder. Some email filters may prevent it from reaching your inbox.

Invited users

Users who have been invited to your organization but have not accepted the invitation will show up under the Invited tab. This state gives Org Admins visibility and control over who is active in the organization.

Invited users can still be assigned to groups, permissions, and alerts.

Deactivate a user

You can deactivate these types of users: Command or System for Cross-Domain Identity Management (SCIM).

Deactivate Command users

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Users & Permissions and click on Users.

3

Select the user you want to deactivate.

4

Select the User Actions dropdown and select Deactivate User.

5

Click Deactivate to confirm. The status should appear as Deactivated on the Users page.

​

Once a user is deactivated, their permissions, group assignments, and so on cannot be changed. If you need to edit a user’s data, they must be reactivated.

Deactivate SCIM users

If your users are SCIM-managed, you can deactivate them by performing the appropriate actions in your Identity Provider (IdP). Once synced, the user’s status is switched to Deactivated.

You cannot reactivate SCIM-deactivated users via Command. You must reactivate them by performing the appropriate actions in your IdP.

Reactivate a user

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Users & Permissions and click on Users.

3

Select the users email.

4

Select the User Actions dropdown and select Reactivate User.

5

Click Reactivate to confirm.

You can reactivate deactivated and deleted users.

Delete a user

Deleting a user in Command removes all access, roles, and group memberships, but the user remains visible in the Deleted tab. Admins can choose to restore the user later, which recovers their basic profile (name, email, photo) but not their previous roles, site access, or credentials.

If a new user is added with the same email or external ID as a deleted user, Command prompts the Admin to either restore the existing user or permanently delete them.

Delete

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Users & Permissions and click on Users.

3

Select the user to delete.

4

Click the User Actions dropdown menu and select Delete User.

5

Select Delete to confirm.

6

(Optional) Bulk remove users: Next to each user’s name you want to remove, check the box and click Remove.

Permanently Remove

Admins can hard delete users, which permanently removes them from the Deleted tab. This fully erases the user’s profile and identifiers from Command. Once hard deleted, the user’s email and external ID become available for reuse.

This action cannot be undone.

1

In Verkada Command, go to All Products > Admin

2

In the left navigation, select Users & Permissions and click on Users.

3

At the top, select Deleted > your user.

4

Click next to the user’s name and select Permanently Remove User.

a. Type "REMOVE" in the text box. b. Click Permanently Remove.

  • SCIM-managed users are permanently deleted when removed in the identity provider. Admins cannot manually re-add these users unless the original profile is fully purged. This prevents identifier conflicts and orphaned records.

  • Deleting a user through the public users API performs a hard delete. The user’s data is permanently removed and cannot be restored. Their identifiers are immediately available for reuse.

Prefer to see it in action? Check out the video tutorial.

Need help? Contact Verkada Support.

Last updated

Was this helpful?