# AD32 Verkada is announcing the upcoming end-of-sale of the [AD32 Door Reader](https://docs.verkada.com/docs/door-reader-ad32-datasheet.pdf), to be replaced by the [AD33 Door Reader](https://docs.verkada.com/docs/door-reader-ad33-datasheet.pdf). {% hint style="danger" %} Final orders for AD32 must be received by **May 5, 2023**. End-of-Support date for this product will be **May 5, 2033**. {% endhint %} ## FAQ ### What does this mean? As of May 5, 2023, we will no longer sell the AD32 Door Reader for net new installations. All existing open orders for the AD32 will be fulfilled with AD33. Verkada typically provides support for a given product for a period of ten (10) years after the end-of-sale date. ### Can customers return any AD32 that they purchased? Customers may return AD32 *within 30 days of purchase*. ### What happens if a AD32 under warranty needs to be replaced? We will replace AD32 units with an AD33 unit if AD32s are no longer available. ## Key definitions * **End-of-Sale Announcement (this article)**: Official End-of-Sales notice. * **End-of-Sale Date**: The last date to order the product through Verkada. * **End-of-Support Date**: The last date a product will be supported by Verkada. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.verkada.com/command/need-help/end-of-sale-products-policy-overview/end-of-sale-announcement-for-ad32.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.