Connect a Brother Printer with AirPrint for Guest

Connect an iPad with a Brother Printer with AirPrint for Verkada Guest

Verkada Guest supports printing label badges for visitors. The Brother printer is a monochrome label printer supported by Verkada Guest. There are several ways to connect an iPad running Verkada Guest with a Brother printer. Using Bluetooth allows organizations to keep the Brother printer off the network.

Before You Begin

The following printer models are supported for iPad connections using AirPrint:

• Brother QL820-NWBc

• Brother QL820-NWB

• Brother QL1110-NWBc

• Brother QL1110-NWB

Epson CW-4000 and CW-3500 printers do not support AirPrint.

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Add a Brother Printer to Verkada Guest with AirPrint

The minimum permission required to read and update the printer menu pin code is Workplace Site Admin.

Get the printer PIN code from Command

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On the left navigation, select Guest Settings .

3

At the top, select Sites > your site.

4

Select Printers to view the random PIN code for the selected site. To create your own code, enter a 4-digit code and click Update.

Add a Brother Printer with AirPrint

1

Open the Guest app, tap and hold the bottom right corner for about 3 seconds to display the PIN pad.

2

Enter the PIN from Command to get to the printer settings page. It may take a few seconds to load.

3

Tap Connect via AirPrint. You will see all the enabled printers.

4

Tap the supported printer to connect.

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Troubleshoot your printer

Unable to add a printer to the Guest app

1

Ensure that you are using a supported printer.

2

Plug your printer into the wired network to ensure it has a connection to the LAN.

3

Reboot the printer.

4

If the printer is on the same LAN as the tablet and you are still unable to see the printer, contact Verkada Support.

Unable to print badges

If you’re unable to print a badge, it could be that the printer is not functioning properly or the Print Badge button is greyed out.

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On the left navigation, select Guest Settings .

3

At the top, select Sites > your site.

4

Under Printers, select your printer to verify the status. Anything other than online is an issue.

5

Verify that the printer is plugged in.

6

Ensure the iPad is connected to the same network as the printer. If possible, connect the printer to the network with an Ethernet cable.

7

If the printer does not connect, contact Verkada Support.

Low print quality

Connect your printer via IP address, rather than AirPrint. An IP address retains better image fidelity.

Need more help? Contact Verkada Support.