Healthcare Visitor Verification

Verification helps limit visitors to their designated healthcare departments.

Healthcare facilities with multiple departments may need to restrict visitor access to ensure guests only visit the department where their patient is being treated. Using a designated tablet for verification helps confirm whether a guest is authorized for one or more departments.

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Prerequisites

Verification is used at secondary checkpoints to verify Inpatient visitors. Verification will require the visitor to present their QR code to the checkpoint tablet.

A visitor must sign-in before verification. Returning visitors cannot successfully verify at secondary checkpoints without signing-in first.

Before verifying visitors, staff members should:

1

Navigate to the healthcare portal.

2

Select the secondary checkpoint where they are stationed.

3

In the top right, click the tablet button and select the desired tablet.

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Verify visitors

Verification is always initiated by staff. Staff can choose to verify a visitor in 2 ways:

1

In the top right, click Verify and have a visitor present their QR code.

2

Select a visitor from the checkpoint’s visit log.

When verifying a visitor, staff members can review important visit details, including:

• If the patient the guest is visiting is in a department that is part of the checkpoint.
• The number of visitors who are currently signed in and have been verified to see the patient.
• The patient’s room number.

If a visitor attempts to verify but is visiting a patient in a department outside of the secondary checkpoint, the staff member facilitating the visitor will be alerted that the visitor should be at another location. The visitor cannot be verified.

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FAQ

Can a returning visitor check in at a secondary checkpoint?

Yes, visitors can sign in at secondary checkpoints. To sign in a guest at a secondary checkpoint:

• Click the drop-down in the top-left of the healthcare portal.
• Select New guest, then select a Guest Type.

Can a returning visitor present a QR code during verification without signing in?

No, a returning visitor cannot verify at a checkpoint without being signed in.

Can badges be reprinted at a secondary checkpoint?

Yes, badges can be reprinted at a checkpoint as long as a printer is connected to one of the tablets used at the checkpoint.