# Healthcare Visitor Verification

Healthcare facilities with multiple departments may need to restrict visitor access to ensure guests only visit the department where their patient is being treated. Using a designated tablet for verification helps confirm whether a guest is authorized for one or more departments.

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## Prerequisites

Verification is used at secondary [checkpoints](https://help.verkada.com/guest/healthcare/manage-departments-and-checkpoints) to verify **Inpatient** visitors. Verification will require the visitor to present their QR code to the checkpoint tablet.

{% hint style="danger" %}
A visitor **must sign-in** before verification. Returning visitors cannot successfully verify at secondary checkpoints without signing-in first.
{% endhint %}

Before verifying visitors, staff members should:

{% stepper %}
{% step %}
**Navigate to the** [**healthcare portal**](https://command.verkada.com/healthcare)**.**
{% endstep %}

{% step %}
**Select the secondary checkpoint where they are stationed.**
{% endstep %}

{% step %}
**Click the tablet button in the top right and select the desired tablet.**

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-652bff332967adce0d471093c8c3dca7c150c12f%2Fc49c2cfb32bf9df97491792f0e61eb1697e5dc02.png?alt=media" alt="" width="375"></div>
{% endstep %}
{% endstepper %}

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## Verify visitors

Verification is always initiated by staff. Staff can choose to verify a visitor in 2 ways:

{% stepper %}
{% step %}
**Click Verify in the top right and have a visitor present their QR code.**

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-84b0e369146575d9008a2cd54ed9667d1f10ec2a%2F5906907cf66ca64778b906a8b61dfab13abb73dc.png?alt=media" alt="" width="375"></div>
{% endstep %}

{% step %}
**Select a visitor from the checkpoint’s visit log.**
{% endstep %}
{% endstepper %}

When verifying a visitor, staff members can review important visit details, including:

* If the patient the guest is visiting is in a department that is part of the checkpoint.
* The number of visitors who are currently signed in and have been verified to see the patient.
* The patient’s room number.

{% hint style="danger" %}
If a visitor attempts to verify but is visiting a patient in a **department outside of the secondary checkpoint**, the staff member facilitating the visitor will be alerted that the visitor should be at another location. The visitor cannot be verified.
{% endhint %}

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## FAQ

<details>

<summary>Can a returning visitor check in at a secondary checkpoint?</summary>

Yes, visitors can sign in at secondary checkpoints. To sign in a guest at a secondary checkpoint:

Click the drop-down from the top left of the healthcare portal.Select New guest.

</details>

<details>

<summary>Can a returning visitor present a QR code during verification without signing in?</summary>

No, a returning visitor cannot verify at a checkpoint without being signed in.

</details>

<details>

<summary>Can badges be reprinted at a secondary checkpoint?</summary>

Yes, badges can be reprinted at a checkpoint as long as a printer is connected to one of the tablets used at the checkpoint.

</details>