# Healthcare Visitor Verification

Healthcare facilities with multiple departments may need to restrict visitor access to ensure guests only visit the department where their patient is being treated. Using a designated tablet for verification helps confirm whether a guest is authorized for one or more departments.

***

### Prerequisites

Verification is used at secondary [checkpoints](/guest/healthcare/manage-departments-and-checkpoints.md) to verify **Inpatient** visitors. Verification will require the visitor to present their QR code to the checkpoint tablet.

{% hint style="danger" %}
A visitor **must sign-in** before verification. Returning visitors cannot successfully verify at secondary checkpoints without signing-in first.
{% endhint %}

Before verifying visitors, staff members should:

{% stepper %}
{% step %}
**Navigate to the** [**healthcare portal**](https://command.verkada.com/healthcare)**.**
{% endstep %}

{% step %}
**Select the secondary checkpoint where they are stationed.**
{% endstep %}

{% step %}
**In the top right, click the tablet button and select the desired tablet.**
{% endstep %}
{% endstepper %}

***

## Verify visitors

Verification is always initiated by staff. Staff can choose to verify a visitor in 2 ways:

{% stepper %}
{% step %}
 **In the top right, click Verify and have a visitor present their QR code.**

<div align="left" data-with-frame="true"><figure><img src="/files/UqNQmq7GdvFh27DIuW2x" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Select a visitor from the checkpoint’s visit log.**
{% endstep %}
{% endstepper %}

When verifying a visitor, staff members can review important visit details, including:

* If the patient the guest is visiting is in a department that is part of the checkpoint.
* The number of visitors who are currently signed in and have been verified to see the patient.
* The patient’s room number.

{% hint style="danger" %}
If a visitor attempts to verify but is visiting a patient in a **department outside of the secondary checkpoint**, the staff member facilitating the visitor will be alerted that the visitor should be at another location. The visitor cannot be verified.
{% endhint %}

***

## FAQ

<details>

<summary>Can a returning visitor check in at a secondary checkpoint?</summary>

Yes, visitors can sign in at secondary checkpoints. To sign in a guest at a secondary checkpoint:

* Click the drop-down in the top-left of the healthcare portal.
* Select New guest, then select a Guest Type.

</details>

<details>

<summary>Can a returning visitor present a QR code during verification without signing in?</summary>

No, a returning visitor cannot verify at a checkpoint without being signed in.

</details>

<details>

<summary>Can badges be reprinted at a secondary checkpoint?</summary>

Yes, badges can be reprinted at a checkpoint as long as a printer is connected to one of the tablets used at the checkpoint.

</details>


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