# Customize Guest Deny Lists

Deny Lists are designed to help organizations restrict unwanted visitors with a [security screening](/guest/configuration/guest-security-screening.md). Within [Verkada Guest](https://docs.verkada.com/docs/verkada-guest-overview.pdf), administrators can manage a custom deny list of individuals by site and organization-wide.\
​\
This is ideal for safeguarding cases, such as:

* Restraining orders
* Complex custody arrangements
* Disgruntled former employees
* Trespassers

***

## Configuration

Custom Deny Lists can be maintained at the site level and organization level.

{% hint style="danger" %}

* You need **Org Admin** permissions to edit organization-level Deny Lists.
* You need **Workplace Site Admins** permissions to edit site-level Deny Lists.
  {% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**Under Organization > Deny List or Sites > Deny List, select Manage deny list.**
{% endstep %}
{% endstepper %}

### Manual entry

You can create a manual entry to add an individual to the existing Deny List.

{% stepper %}
{% step %}
**In the top right, select Add.**
{% endstep %}

{% step %}
**Select an upload option:**

a. **Add Individual:**

1. Enter a first and last name.
2. (Optional) Enter a date of birth.
3. (Optional) Enter a note.
4. (Optional) Add a photo.
5. Click **Save.**

g. **Append with CSV:**

1. Select a properly-formatted CSV file.
2. Click **Save.**

<div data-with-frame="true"><img src="/files/i3zJmHOBJJXwcPhD0Gr4" alt=""></div>
{% endstep %}
{% endstepper %}

### Bulk upload

You can replace an entire Deny List with a CSV upload.

{% stepper %}
{% step %}
**In the top right, select Replace.**
{% endstep %}

{% step %}
**Upload a properly-formatted CSV file.**
{% endstep %}

{% step %}
**Select Save.**

<div data-with-frame="true"><img src="/files/8YV9G8yVq5Ysn1JDsYgC" alt=""></div>
{% endstep %}
{% endstepper %}

***

## Deny List CSV formatting

| Required     | Description                                                                                                                    |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------ |
| `first_name` | First name of the guest you want to deny. If available, add a middle name in **first\_name** field in the form "John Michael". |
| `last_name`  | Last name of the guest you want to deny.                                                                                       |

| Optional                   | Description                                                                                                   |
| -------------------------- | ------------------------------------------------------------------------------------------------------------- |
| `date of birth (YYYYMMDD)` | Date of guest’s birth. This field can allow for more specific matches.                                        |
| `notes`                    | Additional notes can be shared with the receptionist if a suspect matches an entry in the deny list.          |
| `photo_url`                | Add a link to a photo of a face that is formatted as either **.jpeg, .png, or .jpg**. The url must use HTTPS. |


---

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