> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/guest/printers/brother-printer-setup-guide.md).

# Brother Printer Setup Guide

Set up a Brother printer for Verkada Guest and Mailroom

The Brother QL-820NWBc is a monochrome label printer supported by Verkada Guest and Mailroom. This is a thermal printer and requires thermal label rolls. To print labels automatically, the printers can be connected to the iPads through several different methods.

{% hint style="info" %}
The Brother QL820-NWB printer is covered under the Verkada 10-year warranty.
{% endhint %}

***

## Unbox a Brother QL-820NWBc

Brother printers ordered directly from Verkada will include a new Brother QL-820NWBc in the manufacturer’s packaging. This package will also include a sample black/red on white roll, but the ACCX-LBL-PRT-1 black & white label rolls are recommended.

{% stepper %}
{% step %}
**Remove the printer from the box.**
{% endstep %}

{% step %}
**Prepare the coin cell battery. This battery is used to maintain settings for the internal clock. While the printer is off:**

a. Open the roll compartment cover.\
b. Remove the insulation seal on the coin cell battery.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-45938f0a6a021a54536ad8fee1e5cec00b4229e8%2Fc6d078a9693461902d986b5e8b327a37e23b507f.png?alt=media" alt=""></div>
{% endstep %}

{% step %}
**Insert the label roll.**

a. Open the roll compartment cover.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-87a5de906b4c5833ad5cd5c88b853d9ec86dc739%2F82994970021a5bc3ea7896289711d5b4c00c38b0.png?alt=media" alt=""></div>

b. Insert the roll into the roll spool guide.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-6f6f347953b761da4da371a7d3e004e8628f3ebd%2F69c6e398e33bc31f0ade91858e0b99c141c0f199.png?alt=media" alt=""></div>

c. Fit the end of the roll through the printer.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-d806fc28861ffe790c4edd2bcfe87a2792639521%2F4bf504cab133673013f7a488e8a8650b8261b315.png?alt=media" alt=""></div>

d. Close the roll compartment cover.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-197f046e087ac6d6f13f59a39fae22a282989ee2%2F1397692839b860730cd9dde54128390b1d0e3885.png?alt=media" alt=""></div>
{% endstep %}

{% step %}
**Assemble the power adapter.**

a. Insert the adapter’s DC connector into the printer.\
b. Insert the AC cable connector into the adapter.\
c. Plug the AC cable into a grounded outlet.
{% endstep %}

{% step %}
**Power on the printer. A solid green status light will confirm that the printer is properly powered.**
{% endstep %}
{% endstepper %}

{% hint style="info" %}
It is recommended to place the QL-820NWBc on a flat surface.
{% endhint %}

## Set up the printer’s network connection

QL-820NWBc printers can be connected to wireless networks. The Brother QL-820NWBc only supports connections to 2.4 GHz wireless band. To connect your printer:

{% stepper %}
{% step %}
**Use the arrows to navigate to WLAN (5/7) > WLAN (on/off) > select On and press OK.**
{% endstep %}

{% step %}
**Under WLAN (5/7), use the arrows to navigate to Infra Manual Setting. The printer will search for nearby SSIDs.**
{% endstep %}

{% step %}
**Use the arrows to select the desired SSID and press OK.**
{% endstep %}

{% step %}
**Type the password if required. Switch between uppercase, lowercase, numbers, and special characters using the Menu button. When finished, press OK.**
{% endstep %}

{% step %}
**The printer’s IP address can be found by navigating to WLAN (5/7) > WLAN Status > Infrastructure Mode.**
{% endstep %}
{% endstepper %}

Alternatively, you can use an ethernet connection to connect the printer to the network.

{% stepper %}
{% step %}
**Ensure the printer can be connected to a wired network.**
{% endstep %}

{% step %}
**Connect the printer to the wired network via an ethernet cable.**
{% endstep %}

{% step %}
**The printer’s IP address can be found by navigating to Information (3/7) > Print Configuration > All.**
{% endstep %}
{% endstepper %}

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=LZvmhKkFdww).
{% endhint %}


---

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