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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Sign in Visitors with Healthcare Guest Types

Sign in visitors of patients and departments with ease while ensuring facility safety

Healthcare Guest Types involve both visitors and front desk team members during check-in. A front desk team member starts the check-in from their desktop, while the visitor completes the required steps on the iPad. The front desk team member then finishes any remaining staff-facing steps from their desktop.

Sign-in process

1

Visitor signs in on a tablet. This process can be initiated in two ways:

a. Guest user: In the top right of the healthcare portal, click New guest.

b. Visitor: Tap returning visitors, tap here on the tablet. Note: This button is not available at secondary checkpoint tablets.

2

Visitor: Present ID or QR code to the tablet.

This step can be skipped by the Guest user facilitating the visit.

3

Guest user: Verify the Full name and Date of birth are completed and are accurate.

4

Guest user: Add the visitor’s contact information.

5

Guest user: Select Inpatient.

6

Guest user: Search for and select the name of the patient. You can do this by searching for the patient’s name or room number.

7

(Optional) Guest user: Select the guest’s relationship to the patient.

8

Guest user: Click Next.

Waiting

A security screen will be conducted in the background if it is enabled for the Healthcare Guest Type. After the security screen is completed, the visitor will appear on the Waiting tab.

While the visitor is waiting, a Guest user can do the following:

  • Review the patient’s approved and denied visitor lists.

  • Review the number of visitors currently signed in to see the patient.

This number does not include visitors' accounts for those in the Waiting stage.

  • Add a note to the visit.

  • Mark the visitor as a guardian. By making this selection, the visitor’s badge will include the Guardian indicator.

Complete check-in

There are 3 ways to complete check-in. A Guest user can:

  • Sign in the visitor. The visitor may have a badge printed and is counted as currently visiting the patient.

  • Cancel the visit.

  • Deny Entry.

Verification

An inpatient visitor may be screened at their destination department or point of care to ensure they are in the correct location. See Healthcare Visitor Verification for more information.

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