# Sign in Visitors with Healthcare Guest Types

Healthcare Guest Types involve both visitors and front desk team members during check-in. A front desk team member starts the check-in from their desktop, while the visitor completes the required steps on the iPad. The front desk team member then finishes any remaining staff-facing steps from their desktop.

***

## Sign-in process

{% stepper %}
{% step %}
**Visitor signs in on a tablet. This process can be initiated in two ways:**

a. **Guest user:** In the top right of the healthcare portal, click **New guest**.

<div align="left" data-with-frame="true"><img src="/files/leVK2TKc4JHc6bj4eWvl" alt=""></div>

b. **Visitor:** Tap **returning visitors, tap here** on the tablet. **Note:** This button is not available at secondary checkpoint tablets.
{% endstep %}

{% step %}
**Visitor: Present ID or QR code to the tablet.**

{% hint style="info" %}
This step can be skipped by the Guest user facilitating the visit.
{% endhint %}
{% endstep %}

{% step %}
**Guest user: Verify the&#x20;*****Full name*****&#x20;and&#x20;*****Date of birth*****&#x20;are completed and are accurate.**

<div align="left" data-with-frame="true"><img src="/files/7nGUytJ4NQEB15aeYYmH" alt="" width="563"></div>
{% endstep %}

{% step %}
**Guest user: Add the visitor’s contact information.**
{% endstep %}

{% step %}
**Guest user: Select Inpatient.**
{% endstep %}

{% step %}
**Guest user: Search for and select the name of the patient. You can do this by searching for the patient’s name or room number.**
{% endstep %}

{% step %}
**(Optional) Guest user: Select the guest’s relationship to the patient.**
{% endstep %}

{% step %}
**Guest user: Click Next.**
{% endstep %}
{% endstepper %}

***

## Waiting

A security screen will be conducted in the background if it is enabled for the Healthcare Guest Type. After the security screen is completed, the visitor will appear on the **Waiting** tab.

<div align="left" data-with-frame="true"><img src="/files/zHwrzbaECVSL0AEOMaaF" alt="" width="563"></div>

While the visitor is waiting, a Guest user can do the following:

* Review the patient’s approved and denied visitor lists.
* Review the number of visitors currently signed in to see the patient.

{% hint style="warning" %}
This number does not include visitors' accounts for those in the **Waiting** stage.
{% endhint %}

* Add a note to the visit.
* Mark the visitor as a guardian. By making this selection, the visitor’s badge will include the **Guardian** indicator.

***

## Complete check-in

There are 3 ways to complete check-in. A Guest user can:

* Sign in the visitor. The visitor may have a badge printed and is counted as currently visiting the patient.
* Cancel the visit.
* Deny Entry.

***

## Verification

An inpatient visitor may be screened at their destination department or point of care to ensure they are in the correct location. See [Healthcare Visitor Verification](/guest/healthcare/healthcare-visitor-verification.md) for more information.


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