# Connect a Printer to Verkada Guest using an IP Connection

### Before you begin

* Review the [printers](#h_ae37d6fffa), [label types, and sizes](#h_3e83b36866) that [Verkada Guest](https://help.verkada.com/guest/getting-started/get-started-with-verkada-guest) supports.
* Make sure your tablet is [set up for the Guest app](https://help.verkada.com/guest/getting-started/get-started-with-verkada-guest).

#### Supported printers by model

|                                                                                 |                                                                     |
| ------------------------------------------------------------------------------- | ------------------------------------------------------------------- |
| **For Black & White Printing**                                                  | **For Color Printing**                                              |
| <p>Brother QL820-NWB (<strong>easy setup</strong>)</p><p>Brother QL1110-NWB</p> | <p>Epson C4000 (<strong>Recommended</strong>)</p><p>Epson C3500</p> |

#### Supported label types and sizes

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-2479575b1e8b86c2d59b4deeb51fa49b93feedb4%2F0f3b2e228ea1f3b3fd33fbfb737b65263dd01f5e.png?alt=media" alt="" width="563"></div>

***

## Add a printer to Verkada Guest

{% hint style="danger" %}
The minimum permission required to read and update the printer pin code is **Workplace Site Admin**.
{% endhint %}

### Get the printer PIN code from Command

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace >** <img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-48822faa8f94922c3e3013291711e6f32a179087%2F8cf36b4c0ec5a908ea1110c7b552bf45536bc9f2.png?alt=media" alt="" data-size="line"> **Guest.**
{% endstep %}

{% step %}
**On the left navigation, select Guest Settings .**
{% endstep %}

{% step %}
**At the top, select Sites > your site.**
{% endstep %}

{% step %}
**Select Printers to view the random PIN code for the selected site. To create your own code, enter a 4-digit code and click Update.**
{% endstep %}
{% endstepper %}

### Add a printer manually via IP address

{% stepper %}
{% step %}
**Ensure that the printer has a network connection. Refer to the following articles to connect a printer to the network:**

* [Connect a Brother printer](https://help.verkada.com/guest/printers/brother-printer-setup-guide)
* [Connect an Epson printer](https://help.verkada.com/guest/printers/epson-printer-setup-guide)
  {% endstep %}

{% step %}
**Open the Guest app, tap and hold the bottom right corner for about 3 seconds to display the PIN pad.**
{% endstep %}

{% step %}
**Enter the PIN from Command to get to the printer settings page. It may take a few seconds to load.**
{% endstep %}

{% step %}
**Tap Connect Manually.**
{% endstep %}

{% step %}
**On the next screen, enter your printer’s IP address to connect manually.**
{% endstep %}

{% step %}
**The printer should appear in Command under your site > Tablets.**
{% endstep %}
{% endstepper %}

***

## Troubleshoot your printer

### Unable to add a printer to the Guest app

If you are unable to find the printer that you want to add to Guest, we recommend the following:

{% stepper %}
{% step %}
**Ensure that you are using a** [**supported printer**](#h_ae37d6fffa)**.**
{% endstep %}

{% step %}
**Plug your printer into the wired network to ensure it has a connection to the LAN.**
{% endstep %}

{% step %}
**Reboot the printer.**
{% endstep %}

{% step %}
**If the printer is on the same LAN as the tablet and you are still unable to see the printer, contact** [**Verkada Support**](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support)**.**
{% endstep %}
{% endstepper %}

### Unable to print badges

If you’re unable to print a badge, it could be that the printer is not functioning properly or the **Print Badge** button is greyed out.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace >** <img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-48822faa8f94922c3e3013291711e6f32a179087%2F8cf36b4c0ec5a908ea1110c7b552bf45536bc9f2.png?alt=media" alt="" data-size="line"> **Guest.**
{% endstep %}

{% step %}
**On the left navigation, select Guest Settings .**
{% endstep %}

{% step %}
**At the top, select Sites > your site.**
{% endstep %}

{% step %}
**Under Printers, select your printer to verify the status. Anything other than online is an issue.**

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-95d52cb476966911128be2a45c4ad6769ff495fc%2Fa7c0daa6a8a3791ba1fea538e05b69f586a1292f.png?alt=media" alt="" width="375"></div>
{% endstep %}

{% step %}
**Verify that the printer is plugged in.**
{% endstep %}

{% step %}
**Ensure the iPad is connected to the same network as the printer. If possible, connect the printer to the network with an Ethernet cable.**
{% endstep %}

{% step %}
**If the printer does not connect, contact** [**Verkada Support**](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support)**.**
{% endstep %}
{% endstepper %}