Configure Healthcare Guest Types
Customize the sign-in process for a hospital visitor
Healthcare Guest Types let hospitals customize check-in experiences for different kinds of visitors. Powered by an EMR integration, they allow front desk teams to link visitors to active patients and departments. Healthcare organizations can also configure separate guest types for adults and minors.
An EMR integration must be set up before a Command organization can enable Healthcare Guest Types. Talk to your Verkada Sales Representative or Verkada Support to learn more about EMR integrations.
Configuration
You need at least Workplace Site Admin permissions to configure Healthcare Guest Types.
In Verkada Command, go to All Products > Workplace > Guest.
On the left navigation, click Guest Settings.
At the top, select Sites > your site.
Under Guest Types, click Manage Guest Types.
In the top right, click Add Guest Type.
Name the Guest Type.
In the templates menu, select Healthcare.
Select whether to build a Guest Type for minors or adults.
Add sign-in steps to the Guest Type and choose whether each step should be completed by the visitor or the front desk team.
Key steps:
Patient: Lets the front desk team associate a visitor with the patient or department they are visiting. This step can only be configured as a Receptionist step.
Security Screening: Prompts the visitor to scan their ID and can run instant checks. This step can only be configured as a Visitor step. It is not available for minor Healthcare Guest Types.
Contact Info: Collects the visitor’s email and/or phone number. This step is required to pin Guest Type steps and enable Guest Passes.
Badge Photo: Prompts the visitor to take a photo. Front desk teams can retake photos of visitors in Command. This step can only be configured as a Visitor step.
Minor Badge Sticker: Provides an alternative to Badge Photo for minors to help hospitals distinguish minor visitors. This step can only be configured as a Receptionist step.
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