# Epson Printer Setup Guide

The Epson CW-C4000u is a color-label printer supported by Verkada Guest. This is an inkjet printer and requires 4" x 3" die-cut label rolls. To print labels automatically, the printers can be connected to a Guest iPad.

***

## Unboxing an Epson CW-C4000u

Epson CW-C4000u printers ordered directly from Verkada will ship in the manufacturer’s original packaging and include the printer and ink. This package will also include a roll of sample labels, **but these are not compatible with Verkada Guest.** ACCX-LBL-PRT-2 color label rolls are recommended to use with Verkada Guest.

{% stepper %}
{% step %}
**Remove the printer from the box.**
{% endstep %}

{% step %}
**Remove all protective material on the exterior and inside the printer.**
{% endstep %}

{% step %}
**Assemble the power adapter.**

* Insert the adapter’s DC connector into the printer.
* Insert the AC cable connector into the adapter.
* Plug the AC cable into a grounded outlet.
  {% endstep %}

{% step %}
**Hold down the power button until the power LED turns on. Set the language and date/time preferences.**
{% endstep %}

{% step %}
**Shake the ink cartridges as instructed and install the cartridges. Follow the on-screen instructions to charge the ink. The ink charging process should take about 20 minutes. The one-time charging may use a significant volume of ink.**
{% endstep %}

{% step %}
**Insert the label roll into the printer. While the printer is turned on:**

a. Open the front cover.

<div align="left" data-with-frame="true"><img src="/files/oE6i3KD1KxVbxBpqBEMR" alt=""></div>

b. Raise the lock lever of the roll paper guides.

<div align="left" data-with-frame="true"><img src="/files/2cDjajtU9aLZAJGZgcgc" alt=""></div>

c. Slide the roll paper guides outward as far as they go.

<div align="left" data-with-frame="true"><img src="/files/a82JVg7mY1iVPfQUiEjC" alt=""></div>

d. Lower the lock lever of the roll paper guides and insert paper with the printable side face up.

<div align="left" data-with-frame="true"><img src="/files/0YOrJ9y0Tpvx7Pz6nqzW" alt=""></div>

e. Raise the lock lever of the roll paper guides. Slide the roll paper guides against the paper.

<div align="left" data-with-frame="true"><img src="/files/XVfmWnVmbpXuQjwzsAVx" alt=""></div>

f. Lower the lock lever of the roll paper guides.

<div align="left" data-with-frame="true"><img src="/files/6sjDeYf7Vdy0hDhfHVkR" alt=""></div>

g. Adjust the shutters to match the width of the label roll.

<div align="left" data-with-frame="true"><img src="/files/P0HY6RINcJNSgN8wP4bb" alt=""></div>

h. Lower the lock lever of the paper ejection guides.

<div align="left" data-with-frame="true"><img src="/files/cAOMVu082cK1Yzigoeu7" alt=""></div>

i. Slide the paper ejection guides outward.

<div align="left" data-with-frame="true"><img src="/files/IHTvZdXDc2oYicdqb53f" alt=""></div>

j. Pull out the paper as shown.

<div align="left" data-with-frame="true"><img src="/files/LTgPj15XB3JqHvAWhopQ" alt=""></div>

k. Hold down the paper by hand and slide the paper ejection guides against the paper.

<div align="left" data-with-frame="true"><img src="/files/sxTfMxOxdRV8jVlJYyof" alt=""></div>

l. Raise the lock lever of the paper ejection guides until it clicks into place.

<div align="left" data-with-frame="true"><img src="/files/t5bUpaVKa47HNQd9pyMq" alt=""></div>

m. Pull out the leading edge of the roll paper, and then close the front cover.

<div align="left" data-with-frame="true"><figure><img src="/files/nXKLMl6mHl8TkQuH8xOj" alt=""><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

***

## Setting up the printer’s network connection

The CW-C4000u supports an ethernet connection to the network.

{% stepper %}
{% step %}
**Connect the printer to the network using the LAN port on the back.**
{% endstep %}

{% step %}
**Find the printer’s IP address by navigating to Menu > General Settings > Network Settings > Network Status > Wired LAN Status.**
{% endstep %}
{% endstepper %}

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=LZvmhKkFdww).
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.verkada.com/guest/printers/epson-printer-setup-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.