# Epson Printer Setup Guide

The Epson CW-C4000u is a color-label printer supported by Verkada Guest. This is an inkjet printer and requires 4" x 3" die-cut label rolls. To print labels automatically, the printers can be connected to a Guest iPad.

## Unboxing an Epson CW-C4000u

Epson CW-C4000u printers ordered directly from Verkada will ship in the manufacturer’s original packaging and include the printer and ink. This package will also include a roll of sample labels, **but these are not compatible with Verkada Guest.** ACCX-LBL-PRT-2 color label rolls are recommended to use with Verkada Guest.

{% stepper %}
{% step %}
**Remove the printer from the box.**
{% endstep %}

{% step %}
**Remove all protective material on the exterior and inside the printer.**
{% endstep %}

{% step %}
**Assemble the power adapter.**

* Insert the adapter’s DC connector into the printer.
* Insert the AC cable connector into the adapter.
* Plug the AC cable into a grounded outlet.
  {% endstep %}

{% step %}
**Hold down the power button until the power LED turns on. Set the language and date/time preferences.**
{% endstep %}

{% step %}
**Shake the ink cartridges as instructed and install the cartridges. Follow the on-screen instructions to charge the ink. The ink charging process should take about 20 minutes. The one-time charging may use a significant volume of ink.**
{% endstep %}

{% step %}
**Insert the label roll into the printer. While the printer is turned on:**

a. Open the front cover.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-d2aecb3e31952be26d7409c60eeb58672d6ab67e%2Fd485dd244c874dc2702dee915a003b28e10cdb18.png?alt=media" alt="" width="375"></div>

b. Raise the lock lever of the roll paper guides.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-28efff456e4e3c2ad20b5c21fddf8f6b03b60638%2F8bd035a65b238712590609f17b61cb80100cc256.png?alt=media" alt="" width="375"></div>

c. Slide the roll paper guides outward as far as they go.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-6e66c429499b9534296d8d80345125e17f11af82%2F777dbffc0226cedcdf341e388abfa6fe5d9e438f.png?alt=media" alt="" width="354"></div>

d. Lower the lock lever of the roll paper guides and insert paper with the printable side face up.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-f99f50d422a6f61afa9e5d477aef7bc78a92137c%2Ff0ec8a739e249536a1c1c6b73c522351633560f5.png?alt=media" alt="" width="375"></div>

e. Raise the lock lever of the roll paper guides. Slide the roll paper guides against the paper.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-6396f8c85a9e160e0f85a422bae913d3c1cb994e%2F9afd7e68bdc6ea041fd9cc7cde3f225abc98985b.png?alt=media" alt="" width="304"></div>

f. Lower the lock lever of the roll paper guides.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-11db11694c9b4a096f77fe51c40545a7a083e6e6%2Fcea5aa17e855b7639fc3d8ca8f7694bab475d08c.png?alt=media" alt="" width="301"></div>

g. Adjust the shutters to match the width of the label roll.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-8b0f1053a06c3d7846acacc7b3cce3d81d625684%2F6ee105ca11c7910f47026e970553808b1af4ea0f.png?alt=media" alt="" width="349"></div>

h. Lower the lock lever of the paper ejection guides.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-10dcca3c18e25a3f5c6aa5964277d34587cbc096%2F46588df820bee454a22c58fd0657384f11b2da31.png?alt=media" alt="" width="412"></div>

i. Slide the paper ejection guides outward.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-a2464f052495522aa33860159736686697747f64%2F1b773f10ecf3fe690d0226d39ac34df6f2db4888.png?alt=media" alt="" width="398"></div>

j. Pull out the paper as shown.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-aea4283969255aca3865f34a970538eb631a98b5%2F29231cb9cb3456b0882c51242c1af40ff037ff7d.png?alt=media" alt="" width="555"></div>

k. Hold down the paper by hand and slide the paper ejection guides against the paper.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-aa9fc6af3ff08f9eb738a087ed900d547b484cd7%2F4243ec439adf903c9f40e3bfedec13aa7d900b84.png?alt=media" alt="" width="436"></div>

l. Raise the lock lever of the paper ejection guides until it clicks into place.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-7caa591e64a0d456cd2ba3b0d3ab29607e63d056%2F6a467cafa4228d1802f54d252d085862d47308d2.png?alt=media" alt="" width="435"></div>

m. Pull out the leading edge of the roll paper, and then close the front cover.

<div align="left" data-with-frame="true"><figure><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2F2CGo4mwjphXVt5vsL7Qs%2FScreenshot%202026-01-15%20at%201.40.38%E2%80%AFPM.png?alt=media&#x26;token=fae62c37-0879-4eb8-9ab9-eff456ba4fb3" alt=""><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

## Setting up the printer’s network connection

The CW-C4000u supports an ethernet connection to the network.

{% stepper %}
{% step %}
**Connect the printer to the network using the LAN port on the back.**
{% endstep %}

{% step %}
**Find the printer’s IP address by navigating to Menu > General Settings > Network Settings > Network Status > Wired LAN Status.**
{% endstep %}
{% endstepper %}

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=LZvmhKkFdww).
{% endhint %}