# Meraki Wi-Fi Integration for Guest

Cisco Meraki is a cloud-based networking platform that provides hardware and software to help businesses manage Wi-Fi access. The Meraki Wi-Fi integration with Verkada Guest enables organizations to grant guests limited access to a Cisco Meraki-powered network.

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## Supported Meraki SSID settings

Verkada Guest can issue temporary Wi-Fi credentials for Meraki SSIDs which use the following settings:

{% stepper %}
{% step %}
**Security set to Open (no encryption).**

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-01306cb4b9628538994671fb6125dd359ca47bd0%2Fccc43a214ed916035c8a206b3c8bf78125db85c6.png?alt=media" alt="" width="563"></div>
{% endstep %}

{% step %}
**Splash page set to Sign-on with Meraki Cloud Authentication**

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-989ba2be5e3ad4ccd09850d67c5c3a8d57262dea%2F4d6d20e41f9e12a87dbd4e7832bd913a1dfd4791.png?alt=media" alt="" width="563"></div>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
The Meraki integration does not support hidden SSIDs or SSIDs with varying security and splash page settings. Each guest is assigned a unique username and password for Wi-Fi access.
{% endhint %}

***

## Configuration

{% hint style="danger" %}
The Verkada Guest and Meraki integration requires a Meraki API token generated by a Meraki administrator with Organization Access set to **Full**.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**Under Organization > Guest Wi-Fi, click Set Up Wi-Fi.**
{% endstep %}

{% step %}
**Select your Meraki region and input the Meraki API token.**
{% endstep %}

{% step %}
**Click Connect.**
{% endstep %}

{% step %}
**Select a Meraki Organization.**
{% endstep %}

{% step %}
**Continue with** [**Connect Meraki networks to Guest sites**](#h_c6ce1dac53)**.**
{% endstep %}
{% endstepper %}

***

## Connect Meraki networks to Guest sites

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**Under Organization, select Guest Wi-Fi.**

a. Select a site.\
b. Select a **Meraki Network.**\
c. Select a **Meraki SSID**.\
d. Click **Link**.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-4079bce640e521a2bb9580a0d2782af559ccf401%2F78b91a76e3dfd23cc92d77c9cf815d1a87a92357.png?alt=media" alt="" width="375"></div>
{% endstep %}
{% endstepper %}

{% hint style="danger" %}

* Only one Meraki Network and SSID can be associated with a Guest site.
* Multiple Guest sites cannot be connected to the same Meraki Network.
  {% endhint %}

***

## Guest site Wi-Fi settings

{% hint style="danger" %}
You need at least **Workplace Site Admin** permissions to configure Guest Wi-Fi settings.
{% endhint %}

Once a site is connected to a Meraki Network and SSID, an admin can configure Wi-Fi settings at the site level.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**Under Sites, select Guest Wi-Fi.**
{% endstep %}

{% step %}
**(Optional) Toggle on deactivate guest’s Wi-Fi credentials on signout.**
{% endstep %}

{% step %}
**(Optional) Toggle on remove guest from Wi-Fi user list.**

**Note:** This will delete the Meraki Network User profile created for the visitor.
{% endstep %}

{% step %}
**Set the Guest Wi-Fi time limit. This defines the maximum amount of time that a visitor will have network access.**
{% endstep %}
{% endstepper %}

***

## Guest Type settings

{% hint style="danger" %}
You need at least **Workplace Site Admin** permissions to configure guest type settings.
{% endhint %}

Organizations can configure which [Guest Types](https://help.verkada.com/guest/configuration/configure-guest-types) can be issued temporary Wi-Fi credentials.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**Under Organization > Guest Types, click Manage Guest Types.**
{% endstep %}

{% step %}
**Select an existing guest type or** [**create a new one**](https://help.verkada.com/guest/configuration/configure-guest-types)**.**
{% endstep %}

{% step %}
**Select Wi-Fi.**

**Note:** In order to enable Wi-Fi, the **Contact Info** step must be added to the guest type and **require Email**. The guest type cannot be configured as checkout only.

a. Toggle on **Send Guest Wi-Fi Credentials** for guests to receive Wi-Fi credentials and instructions via email.\
b. (Optional) Toggle on **Guest** **SMS** for visitors to receive Wi-Fi credentials via text.**Note**: The **Contact Info** step must require a phone number in order to send guests Wi-Fi credentials via text.\
c. (Optional) Toggle on **Host** to send guest Wi-Fi credentials to hosts.
{% endstep %}
{% endstepper %}

***

## Manage visitor Wi-Fi access

Visit details show which visitors received Wi-Fi credentials and the network they can access. Click [**Revoke Access**](#h_cd25ae37c4) to suspend access at any time in the visit details.

{% hint style="warning" %}
Guest does not display the visitor’s Wi-Fi password.
{% endhint %}

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-58173f8dbf0f494089bf28759888fbb19d1e1e0a%2Fee50bd390f15b151df822af067ae7421118ad150.png?alt=media" alt=""></div>

### Remove the Meraki Integration

{% hint style="danger" %}
You need at least **Workplace Site Viewer** permissions to configure Guest Wi-Fi settings.
{% endhint %}

Removing the Meraki integration disconnects all Meraki Networks and SSIDs from Verkada Guest sites. This will also revoke Wi-Fi access for all signed-in guests.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**Under Organization > Guest Wi-Fi, click Manage Integration.**
{% endstep %}

{% step %}
**Click Remove and then confirm the selection.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}

* If **Remove guest from Wi-Fi user list** is toggled on for the Guest site, **Revoke Access** will also delete the Meraki Network User profile. Signing out the guest will also revoke access if this setting is enabled.
* Wi-Fi credentials issued by Guest are valid only for one SSID, defined by the site’s connection settings. Visitors to multiple Guest sites will receive different Wi-Fi instructions and passwords at each site. Returning visitors will receive a new password each time they sign in.
  {% endhint %}

***

## FAQ

<details>

<summary>Can invited visitors be issued temporary Wi-Fi credentials?</summary>

Yes, invited visitors can receive temporary Wi-Fi credentials. Wi-Fi credentials will only be issued once the visitor is signed in.

</details>

<details>

<summary>Can global Guest Types be configured to receive temporary Wi-Fi credentials?</summary>

Yes, global Guest Types can be configured to issue temporary Wi-Fi credentials. To enable this, each site using the global guest type must be connected to a Meraki SSID. Wi-Fi access is based on the settings of the site the visitor checks into.

</details>

<details>

<summary>Will visitors always get an email with Wi-Fi instructions?</summary>

Yes, visitors will always receive an email from Meraki with Wi-Fi instructions.

</details>

<details>

<summary>Why am I not receiving email or SMS credentials when testing the Meraki Guest Wi-Fi integration?</summary>

The integration does not create, update, or delete Wi-Fi credentials for existing non-guest accounts in Meraki. If you use an email already tied to a non-guest Meraki user, you will not receive credentials. To test or use the integration, sign in with a new email address not associated with an existing non-guest account.

</details>

<details>

<summary>I don’t see an option to connect my Guest site to a particular SSID.</summary>

Be sure that the SSID follows the [settings supported for the integration](https://help.verkada.com/guest/configuration/meraki-wi-fi-integration-for-guest). This integration applies to wireless networks only. Hidden SSIDs are not supported.

</details>

<details>

<summary>Does Verkada save Wi-Fi passwords?</summary>

No, Verkada does not store any Meraki network user passwords.

</details>

<details>

<summary>Can Command users see the Meraki API token?</summary>

No, the Meraki API token is only visible to the admin during the initial setup and cannot be viewed again in Command.

</details>

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=qWNnEE_pXmQ\&list=PL3USUWfBbtdLlBz1UQGJvEwyJdYByqbQm\&index=15).
{% endhint %}