# Manage Departments and Checkpoints

## Departments

Verkada refers to departments or points of care from an EMR as **departments**. Departments must be mapped to a Guest site for the appropriate patients to be available in the site.

### Map departments to sites

A department may only be mapped to one Verkada Guest site.

{% hint style="danger" %}
A user must be an **Org Admin** to map departments to sites.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**At the top, select Sites and use the dropdown to select a site.**
{% endstep %}

{% step %}
**Select Healthcare > Choose Departments.**
{% endstep %}

{% step %}
**Select the department(s) to be associated with the site.**
{% endstep %}

{% step %}
**Click to save.**
{% endstep %}
{% endstepper %}

### Add department display name

Department names shown in the **Choose Departments** menu are representative of the department code from the EMR. Organizations can add a **display name** for each department that may be more intuitive for staff.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**At the top, select Sites and use the dropdown to select a site.**
{% endstep %}

{% step %}
**Select Healthcare > Choose Departments.**
{% endstep %}

{% step %}
**Hover over a department and select Add display name.**

a. Enter a unique name.\
b. Hit enter on the keyboard to save.
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
A display name must be added to a department for the department to be available for an **Outpatient** visit.
{% endhint %}

***

## Checkpoints

**Checkpoints** are objects configured in Verkada Guest that represent physical spaces where visitor services are stationed. Checkpoints group tablets and departments that are relevant to a particular station or team. Checkpoints are configured per site and may consist of one or more departments.

{% hint style="danger" %}
You need Org Admin permissions to manage checkpoints.
{% endhint %}

### Configure checkpoints

A checkpoint can comprise multiple departments, but a department can only be connected to one checkpoint.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace > Guest.**
{% endstep %}

{% step %}
**On the left navigation, click Guest Settings.**
{% endstep %}

{% step %}
**At the top, select Sites and use the dropdown to select a site.**
{% endstep %}

{% step %}
**Select Healthcare > Checkpoints.**

a. Click **Add a Checkpoint**.\
b. Enter a unique name.\
c. Hit enter on the keyboard to save.
{% endstep %}

{% step %}
**Next to the checkpoint, select the department to connect.**
{% endstep %}
{% endstepper %}

### Use Checkpoints

{% stepper %}
{% step %}
**Select your checkpoint from the** [**healthcare portal**](https://command.verkada.com/healthcare)**.**
{% endstep %}

{% step %}
**View all visitors expected to visit every department assigned to the checkpoint.**
{% endstep %}

{% step %}
[**Verify**](/guest/healthcare/healthcare-visitor-verification.md) **visitors when they arrive at the checkpoint.**
{% endstep %}

{% step %}
**View all visitors who have been verified.**
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
A user must have a **Workplace Site Viewer** role for a site to manage visitors at a checkpoint.
{% endhint %}


---

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