# Connect a Brother Printer with AirPrint for Guest

Verkada Guest supports printing label badges for visitors. The Brother printer is a monochrome label printer supported by Verkada Guest. There are several ways to connect an iPad running Verkada Guest with a Brother printer. Using Bluetooth allows organizations to keep the Brother printer off the network.

### Before You Begin

The following printer models are supported for iPad connections using AirPrint:

* Brother QL820-NWBc
* Brother QL820-NWB
* Brother QL1110-NWBc
* Brother QL1110-NWB

{% hint style="warning" %}
Epson CW-4000 and CW-3500 printers do not support AirPrint.
{% endhint %}

***

## Add a Brother Printer to Verkada Guest with AirPrint

{% hint style="danger" %}
The minimum permission required to read and update the printer menu pin code is **Workplace Site Admin**.
{% endhint %}

### Get the printer PIN code from Command

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace >** <img src="/files/J0om6GyZ0702yNHfeepE" alt="" data-size="line"> **Guest.**
{% endstep %}

{% step %}
**On the left navigation, select Guest Settings .**
{% endstep %}

{% step %}
**At the top, select Sites > your site.**
{% endstep %}

{% step %}
**Select Printers to view the random PIN code for the selected site. To create your own code, enter a 4-digit code and click Update.**
{% endstep %}
{% endstepper %}

### Add a Brother Printer with AirPrint

{% stepper %}
{% step %}
**Open the Guest app, tap and hold the bottom right corner for about 3 seconds to display the PIN pad.**
{% endstep %}

{% step %}
**Enter the PIN from Command to get to the printer settings page. It may take a few seconds to load.**
{% endstep %}

{% step %}
**Tap Connect via AirPrint. You will see all the enabled printers.**
{% endstep %}

{% step %}
**Tap the supported printer to connect.**
{% endstep %}
{% endstepper %}

***

## Troubleshoot your printer

### Unable to add a printer to the Guest app

{% stepper %}
{% step %}
**Ensure that you are using a** [**supported printer**](#h_132603def1)**.**
{% endstep %}

{% step %}
**Plug your printer into the wired network to ensure it has a connection to the LAN.**
{% endstep %}

{% step %}
**Reboot the printer.**
{% endstep %}

{% step %}
**If the printer is on the same LAN as the tablet and you are still unable to see the printer, contact** [**Verkada Support**](/command/need-help/contact-verkada-support.md)**.**
{% endstep %}
{% endstepper %}

### Unable to print badges

If you’re unable to print a badge, it could be that the printer is not functioning properly or the **Print Badge** button is greyed out.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Workplace >** <img src="/files/J0om6GyZ0702yNHfeepE" alt="" data-size="line"> **Guest.**
{% endstep %}

{% step %}
**On the left navigation, select Guest Settings .**
{% endstep %}

{% step %}
**At the top, select Sites > your site.**
{% endstep %}

{% step %}
**Under Printers, select your printer to verify the status. Anything other than online is an issue.**

<div align="left" data-with-frame="true"><img src="/files/ISjjpIAh3dfIVF4oIGwK" alt=""></div>
{% endstep %}

{% step %}
**Verify that the printer is plugged in.**
{% endstep %}

{% step %}
**Ensure the iPad is connected to the same network as the printer. If possible, connect the printer to the network with an Ethernet cable.**
{% endstep %}

{% step %}
**If the printer does not connect, contact** [**Verkada Support**](/command/need-help/contact-verkada-support.md)**.**
{% endstep %}
{% endstepper %}

### Low print quality

[Connect your printer via IP address](/guest/printers/connect-a-printer-to-verkada-guest-using-an-ip-connection.md), rather than AirPrint. An IP address retains better image fidelity.


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```
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```

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