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Guest Questionnaires

Curate an advanced sign-in experience tailored around visitor responses

Questionnaires are a type of document in Guest that can ask visitors to answer a series of questions. Questionnaires support open-response questions and multiple-choice questions. Multiple-choice questions presented in a questionnaire can lead to different sets of questions and actions.

Create a questionnaire

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On the left navigation, click Guest Settings.

3

Under Organization > Documents click Manage Documents.

4

In the top right, click Add Document.

a. Select Add Global Document to create a document available for all sites. b. Select Add Site Document and select a site to create a document for an individual site.

5

Select New Questionnaire.

a. Enter a unique name. b. Click Save and Continue.

6

Questionnaires have the following options:

  • Multiple Choice

  • Open Response

  • Text Block

Select any combination of these to create your questionnaire. Options can be used more than once.

7

(Optional) An element may be reordered by clicking and dragging the element. Multiple-choice questions can elicit different sets of questions and actions using branches.

8

Click Save Changes to complete.

Branches

Design branches

Branches can be created from one or more options of a multiple-choice question. To create a new branch:

1

Hover over a multiple-choice question option and click.

2

Select a branch option:

  • Open Response

  • Multiple Choice

  • Text Block

  • Deny Entry

3

Configure the branch option as needed. The root question is displayed at the top.

4

(Optional) Click to return to the previous branch.

5

Click Save Changes to complete.

Each Deny Entry action can feature a customizable denial reason. Denial reasons are visible to visitors in the visit logs.

Use existing branches

Multiple options from a single multiple-choice question can link to one branch.

1

Hover over a multiple-choice question option and click.

2

Select an existing branch from the menu.

Dissociate an option from a branch

1

Hover over the multiple-choice question with your branch and click .

2

At the top, click x next to any option to dissociate.

Delete a branch

1

Hover over the multiple-choice question with your branch and click .

2

At the top, click then Confirm to delete.

Manage questionnaires

  • You can pin questionnaires in a Guest Type.

  • Responses to multiple-choice questions from questionnaires can be used as badge design rules.

Questionnaire navigator

In the top left of the questionnaire editor there is a questionnaire navigator. Click the bars of the questionnaire navigator to jump to a particular branch. The questionnaire navigator:

  • Highlights which section of the questionnaire is currently being edited in blue.

  • Highlights sections of the questionnaire that need translation in yellow.

FAQ

Does the Guest app indicate to visitors that they have been denied due to a questionnaire response?

The iPad Guest app will not indicate to visitors that they were denied entry from a response to a questionnaire designed after 10/3/24. Legacy questionnaires designed before 10/3/24 will display a Denied Entry message.

Can visitors edit questionnaire responses after submission?

Visitors cannot modify questionnaire responses after submission.

How do pinned questionnaires work?

Pinned questionnaires will save the responses a visitor provided on a previous visit, and the document will not be completed on a future visit. Consider whether pinning should be used, especially if a questionnaire features a deny entry action.

Need more help? Contact Verkada Support.

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