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Send Custom Messages to Guests

Send a personalized message to visitors at any time

Custom messaging in Verkada Guest allows Workplace users to send on-demand updates to visitors via email or SMS. Users can message visitors signed in on the current calendar day or send messages to attendees for upcoming events.

Enable Custom Messaging to Guests

You need Org Admin permissions to enable this feature.

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On the left navigation, click Guest Settings.

3

At the top, under Organization, select Messaging.

4

Toggle on Enable sending custom messages to guests.

Create custom messages

You need at least Workplace Site Viewer permissions to send custom messages in Guest.

Send a message to visitors (current day)

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On Guest Home, select Message Guests.

3

Choose which visitors to send the message to. Users can choose by Guest Type and filter by the statuses of all, signed in, and signed out.

a. Title the message. The title will be used as the subject line for emails to guests. b. Write the message body. c. Select Send.

Custom messages are not supported for School Guest Types.

Send a message to a specific visitor

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On Guest Home, make sure the current day is selected.

3

Select the desired visitor.

4

Under Actions, select Send message.

a. Title the message. b. Write the message body. c. Select Send.

Send a message for a Guest Event

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On the left navigation, select Events .

3

Select the desired event.

4

In the top right, click > Send message.

a. Title the message. b. Write the message body. c. Select Send.

Compose message content

Custom messages include a Title and Message Body.

  • The Title appears as the subject line in emails (not included in SMS).

  • All SMS messages begin with: ​Message from {Site Name}

You can include the following variables in messages:

  • Guest Name: Full name entered at sign-in

  • Site Name: Name of the Guest site in Command

  • Purpose of Visit: Guest Type name

  • Guest Portal Link: Unique link for each visitor (available only in the message body).

Messages can include any Unicode character except emojis. The message body supports up to 150 characters. Special characters and glyphs may count as multiple characters.

Review custom message history

The Message History panel shows all messages sent within that site and identifies any failed SMS deliveries.

  • Users can retry failed SMS messages once.

  • Email deliverability is not tracked.

1

In Verkada Command, go to All Products > Workplace > Guest.

2

On Guest Home, in the top right, select Messages.

FAQ

Is there a daily message limit?

Yes. Each Guest site can send up to 100 messages per calendar day.

If a message is sent by both email and SMS, does it count as one or two messages?

When the same message is sent to a visitor via both email and SMS, this counts as one message towards the message limit.

Can I send messages to invited visitors who haven’t registered?

No. Custom messages can only be sent to registered, signed-in, or signed-out event attendees.

Need more help? Contact Verkada Support.

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