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External Response Contacts for New Alarms

Create external response contacts to be notified when an alarm is raised

External response contacts are helpful when you have users that need to respond to alarms via text or phone call but these users shouldn’t have access to Verkada Command.

External response contacts cannot log into Verkada Command unless their permissions are changed from the Admin > Users page.

External response contacts can:

  • Receive SMS notifications when an alarm is raised

  • Access the pre-authenticated incident link within the SMS

  • Receive an agent call during an alarm event

  • Resolve the alarm and disarm the site

Create an external response contact

You need Site Admin permissions to be able to create external response contacts.

1

In Verkada Command, go to All Products > New Alarms .

2

Select your Alarm site.

3

In the left navigation, click Response > Contacts to be notified by SMS.

4

Under Contacts, click .

5

Start typing the name of the external contact. If that contact is not already added or is not a Command user, an option to "Create new external contact" will appear.

a. Enter the contact’s First Name, Last Name, and Phone Number. b. Click Add.

New contacts can be added as a response contact for other alarm sites.

Edit an external response contact

Response page

1

In Verkada Command, go to All Products > Alarms .

2

Select your Alarm site.

3

In the left navigation, click Response > Contacts to be notified by SMS.

a. Click the external contact’s name to change their first and/or last names. b. Click next to the external contact’s phone number to edit their phone number.

Admin page

1

In Verkada Command, go to Admin > Users.

2

Select the user.

3

Click> Edit User Info.

a. Edit their information as needed. b. Click Save.

Remove a response contact from an alarm site

1

In Verkada Command, go to All Products > Alarms .

2

Select the Alarm site that you want to remove the contact from.

3

In the left navigation, click Response > Contacts to be notified by SMS.

4

Click X next to a contact’s name to remove them as the response contact for this site.

To delete an external contact from Command, ensure they are not a response contact of any alarm site. Then, delete the user from the Admin > Users page.

Need more help? Contact Verkada Support.

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