> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/new-alarms/configuration/configure-an-alarm-response/psap-override-in-new-alarms.md).

# PSAP Override in New alarms

{% hint style="success" %}
This article is a guide for New Alarms. See [New Alarms vs Classic Alarms](/new-alarms/getting-started/new-alarms-vs-classic-alarms.md) if you are unsure which version of Alarms you have.
{% endhint %}

***

You can override the default emergency dispatch contact with any Public Safety Answering Point (PSAP) of your choice. This is useful when:

* A K-12 site requires a specific PSAP provider
* A site falls under a particular jurisdiction’s PSAP
* You use a private dispatch team

{% hint style="danger" %}
It is the Organization’s responsibility to enter the correct emergency first responders’ routing numbers and verify their accuracy for the specific New Alarm site location. Failure to confirm local emergency dispatch numbers may lead to misrouted calls or delayed responses. Verkada is not responsible for verifying the accuracy or suitability of the routing numbers entered by the organization and disclaims any liability for damages resulting from incorrect configuration.
{% endhint %}

***

## Configuration

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > New Alarms .**
{% endstep %}

{% step %}
[**Create an Alarm site**](/new-alarms/configuration/alarm-sites.md) **or select the alarm site that you want to configure.**
{% endstep %}

{% step %}
**In the left navigation, select Settings.**
{% endstep %}

{% step %}
**Under Site Address and Dispatch Info:**

a. Click **Override.**\
b. Enter the following information for the emergency dispatch service:

1. **Name**
2. **Phone Number**
3. **Address**

f. Click **Save.**
{% endstep %}
{% endstepper %}


---

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