Alarm Admin Contact Requirement

Each alarm site must designate an Alarm Admin Contact. This ensures Verkada has a single, accountable point of contact for maintaining alarm-site configuration and system health. This does not change the functionality of the alarm system.

Verkada may occasionally detect misconfigurations or settings that need attention to keep an alarm system functioning correctly. Having a designated Admin Contact ensures Verkada knows exactly who to contact to resolve issues quickly.

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Configuration

Existing alarm site

1

In Verkada Command, go to All Products > Alarms.

2

Select your Alarm site.

3

In the left navigation, select Settings.

4

Under Site Address and Dispatch Info > Alarm Admin Contact, enter the user's name and select it from the list.

You can select a user with any permission level as the Alarm Admin Contact, but we strongly recommend choosing a Site Admin to ensure they have full access to alarm configuration when contacted about an issue. See Roles and Permissions for New Alarms for more information.

New alarm site

For new Alarms sites, you need to configure an Alarm Admin Contact during the alarm site creation flow.

See Alarm Sites for more information.