Two-way Audio Call on BK22 Keypad

Two-way audio calls allow Site Admins and SOC operators to initiate real-time voice communication with the on-site keypad from Verkada Command. When a panic alarm is triggered, SOC operators can initiate an audio call to the keypad to obtain an accurate, on-the-ground understanding of the situation and confirm personnel safety.

Audio call on keypad is disabled by default and must be enabled per keypad in device settings.

Users must have Site Admin or Site Viewer permissions to start an audio call to a keypad.

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Configuration

1

In Verkada Command, go to All Products > Alarms.

2

Select your Alarm site.

3

On the left navigation, select Devices.

4

Select the keypad, under Device Details > Advanced Settings, toggle on Audio call on keypad.

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Start a two-way audio call

A keypad audio call can only be started from Command.

1

In Verkada Command, go to All Products > Alarms.

2

Select your Alarm site.

3

On the left navigation, select Devices.

4

Select the keypad and click the call icon to start the audio call.

Audio from the call is not recorded.