# Two-way Audio Call on BK22 Keypad

Two-way audio calls allow Site Admins and SOC operators to initiate real-time voice communication with the on-site keypad from Verkada Command. \
\
When a panic alarm is triggered, SOC operators can initiate an audio call to the keypad to obtain an accurate, on-the-ground understanding of the situation and confirm personnel safety.

{% hint style="warning" %}
Audio call on keypad is disabled by default and must be enabled per keypad in device settings.
{% endhint %}

{% hint style="danger" %}
Users must have **Site Admin** or **Site Viewer** permissions to start an audio call to a keypad.
{% endhint %}

***

## Configuration

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Alarms.**
{% endstep %}

{% step %}
**Select your Alarm site.**
{% endstep %}

{% step %}
**On the left navigation, select Devices.**
{% endstep %}

{% step %}
**Select the keypad**, **under Device Details > Advanced Settings, toggle on Audio call on keypad**.

<div align="left" data-with-frame="true"><figure><img src="/files/PVUqbhmImvIFNfFsUPBt" alt="" width="350"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

***

## Start a two-way audio call

A keypad audio call can only be started from Command.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Alarms.**
{% endstep %}

{% step %}
**Select your Alarm site.**
{% endstep %}

{% step %}
**On the left navigation, select Devices.**
{% endstep %}

{% step %}
**Select the keypad and click the call icon to start the audio call.**

<div align="left" data-with-frame="true"><figure><img src="/files/bHlKuEWVfO4aPhdHsW7L" alt="" width="338"><figcaption></figcaption></figure></div>

{% hint style="warning" %}
Audio from the call is not recorded.
{% endhint %}
{% endstep %}
{% endstepper %}


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