Configure New Alarms Event Alerts
Learn how to configure and enable alerts for New Alarms events
You can enable alerts for a variety of New Alarms events, depending on your configuration needs. See below for more information about the New Alarms event types.
Configure New Alarms event alerts
Create Alert > Events
Log in to Verkada Command.
On the Command homepage, left navigation, click Alerts.
At the top, click New Alert.
On Select Event, select the New Alarms and an event to configure.
(Optional) Some event types are general and have more specific options once you select them. If prompted, complete any additional configuration steps, then click Next.
Select your devices/sites, based on the alert type, you can configure events to be device-specific, site-specific, or all devices.
When you select Sites or All Devices, new devices added after alert creation will automatically generate alerts.
Click Done to continue.
(Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.
Click Done and continue with the alert notification schedule.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
Understand the various Alarms event types
Alert Type
Description
Panel Online/Offline
New Alarms Panel changed state to online or offline.
Panel Power Status
New Alarms Panel went to battery backup or switched back to AC power.
Cellular Module Status
New Alarms Panel went to LTE backup or switched back to Ethernet
Device Online/Offline
New Alarms device changed state to online or offline.
Wireless Sensor Battery Low
Wireless Sensor’s battery power is low.
Wired Sensor Problem
Cut or short detected on a wired sensor with end-of-line supervision.
Partition Status
Receive an alert when a partition is manually armed or disarmed (e.g. when there is a late open or early close).
Late to Arm/Disarm
Receive an alert if a partition fails to arm or disarm by its expected time.
Note: Expected times are based on the site’s time zone.
Alarm Sensor Events
Receive an alert when one of the following events is detected:
Door Opened
Door Held Opened
Motion Detected
Water Detected
Glass Break Detected
Panic Button Pressed
Generic Wired Sensor Triggered
Tamper
Interference or manipulation detected on an Alarms device.
vLink Interference
vLink wireless interference detected
Misconfigured Response
Detects missing contanct or misconfigured alarm response
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