# Configure New Alarms Event Alerts

You can enable alerts for a variety of New Alarms events, depending on your configuration needs. See [below](https://app.gitbook.com/s/9tIFgMOGbY4p9wWaKQhl/events-and-alerts/configure-alarms-event-alerts) for more information about the New Alarms event types.

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## Configure New Alarms event alerts

### Create Alert > Events

{% stepper %}
{% step %}
**Log in to Verkada Command.**
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{% step %}
**On the Command homepage, left navigation, click Alerts.**
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{% step %}
**At the top, click New Alert.**
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**On Select Event, select the New Alarms and an event to configure.**
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**(Optional) Some event types are general and have more specific options once you select them. If prompted, complete any additional configuration steps, then click Next.**
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**Select your devices/sites, based on the alert type, you can configure events to be device-specific, site-specific, or all devices.**

{% hint style="info" %}
When you select **Sites** or **All Devices**, new devices added after alert creation will automatically generate alerts.
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Click **Done** to continue.
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**(Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.**
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**Click Done and continue with the alert** [**notification schedule**](#create-alert-greater-than-events)**.**
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### Create Alert > Notification Schedule

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**On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.**

<div align="left" data-with-frame="true"><img src="https://2259276529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNU1He6Uj2tgInV2VdCLQ%2Fuploads%2FWq6rinlbJ3j8A0nDpXpT%2F7b61969c185d482c85ec3b7f15a687d75aee8d13.png?alt=media&#x26;token=036bbe05-30b9-4648-9f90-11b4dbe70663" alt=""></div>
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**Click Done and continue with the alert** [**notification**](#create-alert-greater-than-notification)**.**
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### Create Alert > Notification

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**On Notification, add users individually or assign the alert to a group.**
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**Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.**

<div align="left" data-with-frame="true"><figure><img src="https://2259276529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNU1He6Uj2tgInV2VdCLQ%2Fuploads%2FszL3JkePbZbkzzCIj6kw%2FScreenshot_2026-04-06_at_10_03_04%E2%80%AFAM.png?alt=media&#x26;token=53162bcf-d5f7-4ba2-8dee-4b9cdd51bb1f" alt="" width="438"><figcaption></figcaption></figure></div>

{% hint style="info" %}
Any recipient added to this alert will see it appear under the **Shared Alerts** section of their **Alerts** page.
{% endhint %}
{% endstep %}

{% step %}
**(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.**
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**Click Done and continue with the alert's** [**optional settings**](#optional-settings)**, or** [**finish the alert**](#finish-the-alert)**.**&#x20;
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### Optional settings

#### Create Alert > Operations

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**Toggle on Route to Operations to create a ticket from the alert.**&#x20;
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**(Optional) Select Ticket Instructions to add information to the ticket and click Done.**
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**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
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{% endstepper %}

#### Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

{% stepper %}
{% step %}
**On Device Action, select the horn speaker(s) you want to play your message.**
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{% step %}
**Select your notification preference (Text to Speech or Audio File).**

a. For **Text to Speech,** enter a message up to 200 characters.\
b. For **Audio File,** drag and drop the file or click **choose a file** to upload your audio clip.

<div align="left" data-with-frame="true"><img src="https://2259276529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNU1He6Uj2tgInV2VdCLQ%2Fuploads%2FtI3jSMPkQSwdcWZIlYYP%2Fbd7aa4597a411933461874e312ac1e72683f4dab.png?alt=media&#x26;token=5cdf35c9-828a-4522-9428-419db03d79b1" alt="" width="395"></div>
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{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
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### Finish the alert

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**In the bottom right of the configuration window, click Next.**
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**Enter a descriptive name for the alert.**
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**Click Done to complete the setup.**

<div align="left" data-with-frame="true"><figure><img src="https://2259276529-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNU1He6Uj2tgInV2VdCLQ%2Fuploads%2FYaWZpZ42Lt2P5cMz8sdm%2FScreenshot%202026-04-06%20at%209.35.06%E2%80%AFAM.png?alt=media&#x26;token=692d2f54-5dfb-46ac-81bf-2543db6f25b0" alt="" width="436"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

***

## Understand the various Alarms event types

|                                 |                                                                                                                                                                                                                                                                                    |
| ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Alert Type**                  | **Description**                                                                                                                                                                                                                                                                    |
| **Panel Online/Offline**        | New Alarms Panel changed state to online or offline.                                                                                                                                                                                                                               |
| **Panel Power Status**          | New Alarms Panel went to battery backup or switched back to AC power.                                                                                                                                                                                                              |
| **Cellular Module Status**      | New Alarms Panel went to LTE backup or switched back to Ethernet                                                                                                                                                                                                                   |
| **Device Online/Offline**       | New Alarms device changed state to online or offline.                                                                                                                                                                                                                              |
| **Wireless Sensor Battery Low** | Wireless Sensor’s battery power is low.                                                                                                                                                                                                                                            |
| **Wired Sensor Problem**        | Cut or short detected on a wired sensor with end-of-line supervision.                                                                                                                                                                                                              |
| **Partition Status**            | Receive an alert when a partition is manually armed or disarmed (e.g. when there is a late open or early close).                                                                                                                                                                   |
| **Alarm** **Sensor Events**     | <p>Receive an alert when one of the following events is detected:</p><p></p><ul><li>Door Opened</li><li>Door Held Opened</li><li>Motion Detected</li><li>Water Detected</li><li>Glass Break Detected</li><li>Panic Button Pressed</li><li>Generic Wired Sensor Triggered</li></ul> |
| **Tamper**                      | Interference or manipulation detected on an Alarms device.                                                                                                                                                                                                                         |