# Configure New Alarms Event Alerts

You can enable alerts for a variety of New Alarms events, depending on your configuration needs. See [below](/classic-alarms/events-and-alerts/configure-alarms-event-alerts.md) for more information about the New Alarms event types.

***

## Configure New Alarms event alerts

### Create Alert > Events

{% stepper %}
{% step %}
**Log in to Verkada Command.**
{% endstep %}

{% step %}
**On the Command homepage, left navigation, click Alerts.**
{% endstep %}

{% step %}
**At the top, click New Alert.**
{% endstep %}

{% step %}
**On Select Event, select the New Alarms and an event to configure.**
{% endstep %}

{% step %}
**(Optional) Some event types are general and have more specific options once you select them. If prompted, complete any additional configuration steps, then click Next.**
{% endstep %}

{% step %}
**Select your devices/sites, based on the alert type, you can configure events to be device-specific, site-specific, or all devices.**

{% hint style="info" %}
When you select **Sites** or **All Devices**, new devices added after alert creation will automatically generate alerts.
{% endhint %}

Click **Done** to continue.
{% endstep %}

{% step %}
**(Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.**
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**notification schedule**](#create-alert-greater-than-events)**.**
{% endstep %}
{% endstepper %}

### Create Alert > Notification Schedule

{% stepper %}
{% step %}
**On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.**

<div align="left" data-with-frame="true"><img src="/files/uYML32hRYgJjp2h8VugP" alt=""></div>
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**notification**](#create-alert-greater-than-notification)**.**
{% endstep %}
{% endstepper %}

### Create Alert > Notification

{% stepper %}
{% step %}
**On Notification, add users individually or assign the alert to a group.**
{% endstep %}

{% step %}
**Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.**

<div align="left" data-with-frame="true"><figure><img src="/files/joJ6V2JNVhYtAyRboJyi" alt="" width="438"><figcaption></figcaption></figure></div>

{% hint style="info" %}
Any recipient added to this alert will see it appear under the **Shared Alerts** section of their **Alerts** page.
{% endhint %}
{% endstep %}

{% step %}
**(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.**
{% endstep %}

{% step %}
**Click Done and continue with the alert's** [**optional settings**](#optional-settings)**, or** [**finish the alert**](#finish-the-alert)**.**&#x20;
{% endstep %}
{% endstepper %}

### Optional settings

#### Create Alert > Operations

{% stepper %}
{% step %}
**Toggle on Route to Operations to create a ticket from the alert.**&#x20;
{% endstep %}

{% step %}
**(Optional) Select Ticket Instructions to add information to the ticket and click Done.**
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

#### Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

{% stepper %}
{% step %}
**On Device Action, select the horn speaker(s) you want to play your message.**
{% endstep %}

{% step %}
**Select your notification preference (Text to Speech or Audio File).**

a. For **Text to Speech,** enter a message up to 200 characters.\
b. For **Audio File,** drag and drop the file or click **choose a file** to upload your audio clip.

<div align="left" data-with-frame="true"><img src="/files/cmdMXVOCnchM5sxvJbCQ" alt="" width="395"></div>
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

### Finish the alert

{% stepper %}
{% step %}
**In the bottom right of the configuration window, click Next.**
{% endstep %}

{% step %}
**Enter a descriptive name for the alert.**
{% endstep %}

{% step %}
**Click Done to complete the setup.**

<div align="left" data-with-frame="true"><figure><img src="/files/T5Nvt7tMTQqgMsGZ7Vuh" alt="" width="436"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

***

## Understand the various Alarms event types

|                                 |                                                                                                                                                                                                                                                                                    |
| ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Alert Type**                  | **Description**                                                                                                                                                                                                                                                                    |
| **Panel Online/Offline**        | New Alarms Panel changed state to online or offline.                                                                                                                                                                                                                               |
| **Panel Power Status**          | New Alarms Panel went to battery backup or switched back to AC power.                                                                                                                                                                                                              |
| **Cellular Module Status**      | New Alarms Panel went to LTE backup or switched back to Ethernet                                                                                                                                                                                                                   |
| **Device Online/Offline**       | New Alarms device changed state to online or offline.                                                                                                                                                                                                                              |
| **Wireless Sensor Battery Low** | Wireless Sensor’s battery power is low.                                                                                                                                                                                                                                            |
| **Wired Sensor Problem**        | Cut or short detected on a wired sensor with end-of-line supervision.                                                                                                                                                                                                              |
| **Partition Status**            | Receive an alert when a partition is manually armed or disarmed (e.g. when there is a late open or early close).                                                                                                                                                                   |
| **Alarm** **Sensor Events**     | <p>Receive an alert when one of the following events is detected:</p><p></p><ul><li>Door Opened</li><li>Door Held Opened</li><li>Motion Detected</li><li>Water Detected</li><li>Glass Break Detected</li><li>Panic Button Pressed</li><li>Generic Wired Sensor Triggered</li></ul> |
| **Tamper**                      | Interference or manipulation detected on an Alarms device.                                                                                                                                                                                                                         |
| **vLink Interference**          | vLink wireless interference detected                                                                                                                                                                                                                                               |
| **Misconfigured Response**      | Detects missing contanct or misconfigured alarm response                                                                                                                                                                                                                           |


---

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