Wireless Signal Troubleshooting

If a sensor disconnects frequently, it’s likely due to poor signal strength between the sensor and the hub device. To confirm signal strength, go to the sensor in your alarm site and hover over the green wireless icon.

Sensor Repair: Initiate a sensor repair from Command to ensure your sensor pairs with the strongest nearby hub, and easily check signal strength across all available candidate hubs. For immediate results, trigger your sensor manually right after starting the repair, or wait for up to 30 min for the sensor to repair automatically.

Minimum Recommended Strength: Wireless signal strength is measured in RSSI. The sensor RSSI must be -85dBm or higher for a reliable connection. This leaves room for error, as the environment can change. Changes include doors opening and closing, windows, boxes blocking paths, people, walls, etc. ​ If the signal strength falls below -85 dBm, consider adding additional hubs and/or repeaters. Additionally, ensure that the sensors are in line of sight of any hubs and not in closed-off areas with poor coverage. Lastly, install the sensors away from metal, which can degrade signal performance.

When testing wireless signal strength, mount the sensor and hub in their final positions and close any doors in the area.

This will ensure a more accurate representation of signal strength. If the signal strength still does not exceed -85 dBm, install a WH32 repeater to boost the signal from the hub or an additional hub.

See BR31 Troubleshooting Guide for more information.