# Use Live Translation During Intercom Calls

**Live Translation** enables visitors and receivers to communicate seamlessly, even when they don’t share a common language. When a language mismatch is detected during a call, users on a Desk Station, Command web, or the iOS Pass app can enable translation. The receiver can both read and hear the translated conversation in their selected preferred language, while the visitor at the intercom can hear the translated audio in their preferred language.

{% hint style="warning" %}

* **Supported receivers:** Verkada Pass app (iOS), Verkada Desk Station, Command Web
* **Supported intercoms:** TS12-N-HW, TS12-N-RB-HW, TS12-N-R2B-HW, TD33-HW, TD52-HW, TD53-HW, TD63-HW
  {% endhint %}

{% hint style="danger" %}
You need Org Admin permissions to enable Live Captions & Translations. 
{% endhint %}

### Before you begin

Enable and Configure [Live Translation](https://help.verkada.com/intercom/configuration/configuration-template-1) for your organization and receivers. 

***

## Start Live Translation

{% stepper %}
{% step %}
**Answer the incoming call.** 
{% endstep %}

{% step %}
**When a language mismatch is detected, a translate button** <img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2FMrdx4zQWYuvoTttLbjVt%2Fimage.png?alt=media&#x26;token=adffa339-ff66-4cef-8baa-7d4bef3c04d2" alt="" data-size="line"> **appears. Select the button to enable translation.**

{% hint style="info" %}
To cancel translation during a call, click the translate <img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2FgGF8hXHlDCZfCsOGrDPn%2Funknown.png?alt=media&#x26;token=57e48245-f059-4402-b219-a15a05cc1a16" alt="" data-size="line"> button again.
{% endhint %}
{% endstep %}

{% step %}
**Speak normally. The visitor will hear your words translated into their preferred language, and you will hear theirs translated into yours. If Live Captions is enabled, translated text will also appear on your screen in real time.**
{% endstep %}
{% endstepper %}

***

## FAQ

<details>

<summary>Why does the audio translation lag behind the captions?</summary>

Captions update in real time as the visitor speaks, while translated audio generally plays at the end of a sentence.&#x20;

</details>

<details>

<summary>What happens if the Visitor speaks multiple languages during the call?</summary>

Live Translation locks to the first spoken language detected at the start of the call. If the visitor switches languages afterward, the new language will not be re-detected or translated.

</details>

<details>

<summary>Why am I not seeing text transcriptions or translations?</summary>

Text transcriptions and translations are only available when [Live Captions](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom/live-captions-for-intercom-calls) is enabled for intercom calling.

</details>