Configure the Emergency Button on the TS12-2B

Configure the Emergency Button on the TS12-2B

The TS12-N-R2B has two separate call buttons:

• A black regular call button - labeled CALL, used for non-emergencies

• A red emergency call button - labeled HELP, used for emergencies

Each button is linked to its own Call Flow.

Before starting, review Configuring Intercom Receivers to understand how receivers and call flows work.

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Configuration

1

In Verkada Command, go to All Products > Intercom.

2

Select an intercom to configure.

3

At the top, select Receivers.

Add receivers:

• Emergency Receiver - tied to red HELP button.

  • Hover over the red Help button.

  • Select Add an Emergency Receiver.

  • (Optional) Configure direct calling to 911 using e911.

• Standard Receiver - tied to black CALL button.

  • Hover over the black Call button.

  • Select Add a Receiver.

  

4

After adding a receiver, follow the steps in Configuring Intercom Receivers to set up the call flow.

5

Click save. Once saved, the button labels in the Receivers tab will update to reflect the configured receivers.