# Configure the Emergency Button on the TS12-2B

The TS12-N-R2B has two separate call buttons:

* A black regular call button - labeled CALL, used for non-emergencies
* A red emergency call button - labeled HELP, used for emergencies

Each button is linked to its own [Call Flow](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom/create-and-use-shared-call-flows).

{% hint style="info" %}
Before starting, review [Configuring Intercom Receivers](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom) to understand how receivers and call flows work.
{% endhint %}

***

## Configuration <a href="#h_bb4a0ebba2" id="h_bb4a0ebba2"></a>

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Select an intercom to configure.**
{% endstep %}

{% step %}
**At the top, select Receivers.**&#x20;

**Add receivers:**

* Emergency Receiver - tied to red HELP button.
  * Hover over the red Help button.
  * Select Add an Emergency Receiver.
  * *(Optional)* Configure direct calling to 911 using [e911](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom/e911-calling-with-intercoms-us-only).
* Standard Receiver - tied to black CALL button.

  * Hover over the black Call button.
  * Select Add a Receiver.

  <div align="left" data-with-frame="true"><figure><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2FGA4QyjDKs0pBE6M7CUbQ%2FScreenshot%202026-01-07%20at%202.08.38%E2%80%AFPM.png?alt=media&#x26;token=336c9356-3bb1-432a-b3dc-f17a3719467b" alt="" width="375"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}
After adding a receiver, follow the steps in [Configuring Intercom Receivers](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom) to set up the call flow.
{% endstep %}

{% step %}
Click **Save**. Once saved, the button labels in the **Receivers** tab will update to reflect the configured receivers.
{% endstep %}
{% endstepper %}