> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/intercom/configuration/configure-the-emergency-button-on-the-ts12-2b.md).

# Configure the Emergency Button on the TS12-2B

The TS12-N-R2B has two separate call buttons:

* A black regular call button - labeled CALL, used for non-emergencies
* A red emergency call button - labeled HELP, used for emergencies

Each button is linked to its own [Call Flow](/intercom/configuration/add-and-configure-receivers-in-intercom/create-and-use-shared-call-flows.md).

{% hint style="info" %}
Before starting, review [Configuring Intercom Receivers](/intercom/configuration/add-and-configure-receivers-in-intercom.md) to understand how receivers and call flows work.
{% endhint %}

***

## Configuration <a href="#h_bb4a0ebba2" id="h_bb4a0ebba2"></a>

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Select an intercom to configure.**
{% endstep %}

{% step %}
**At the top, select Receivers.**&#x20;

**Add receivers:**

* Emergency Receiver - tied to red HELP button.
  * Hover over the red Help button.
  * Select Add an Emergency Receiver.
  * *(Optional)* Configure direct calling to 911 using [e911](/intercom/configuration/add-and-configure-receivers-in-intercom/e911-calling-with-intercoms-us-only.md).
* Standard Receiver - tied to black CALL button.

  * Hover over the black Call button.
  * Select Add a Receiver.

  <div align="left" data-with-frame="true"><figure><img src="/files/auClRc0jOwRUf9hfyt0E" alt="" width="375"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}
After adding a receiver, follow the steps in [Configuring Intercom Receivers](/intercom/configuration/add-and-configure-receivers-in-intercom.md) to set up the call flow.
{% endstep %}

{% step %}
Click **Save**. Once saved, the button labels in the **Receivers** tab will update to reflect the configured receivers.
{% endstep %}
{% endstepper %}


---

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