Desk Station Troubleshooting

Learn to troubleshoot common Desk Station issues

iOS 26 update

The iOS 26 update introduces some new behavior that can interfere with the Desk Station experience. By default, the iOS native call notification is full-screen and obscures the Desk Station app when calls come in, making it impossible to see the video.

To resolve this, complete the following steps:

1. Navigate to iPad settings

2. Select Apps

3. Select Phone

4. Select Incoming Calls

5. Select Banner