Configure Intercoms as Wireless Readers

Use your intercom as a wireless reader when paired to a Verkada access controller

Pairing compatible intercoms with Verkada doors allows the intercom’s embedded reader to securely transmit credentials to the paired door over the local network, with no additional RS-485 wiring required. As long as the intercom and access controller are on the same network, users can scan their credentials at the intercom reader to unlock a paired door.

• Compatible intercoms: TD33-HW, TD53-HW, and TD63-HW

• Compatible doors: Any wired Verkada door (doors with wireless locks are not supported)

You need Site Admin permissions to change device settings.

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Network requirements

The following ports and protocols must be allowed on the local network for wireless reader functionality to work.

Protocol	Ports	Transport
WebRTC	50000-60000	UDP
mDNS	5353	UDP
HTTPS	4929	TLS

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Configuration

1

In Verkada Command, go to All Products > Intercom.

2

Select an intercom to configure.

3

At the top, click Settings > Door.

1. Click Add a Door.

2. Select To a Verkada Access Controller.

3. Select the door you want to pair with the intercom.

4

The connection status after pairing the door should be Devices Fully Connected

See the Troubleshooting section of this article if the connection status is not Devices Fully Connected.

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Troubleshooting

Check the local connection status if your intercom and access controller cannot communicate over the local network.

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom.

3

At the top, click Settings > Door.

If the connection status is not Devices Fully Connected, use the table below to find the recommended steps to resolve each issue.

Status	Meaning	What to Do
Devices Fully Connected	Cloud and local (LAN) connections are both active.	N/A
Cross-Device Connection Issue	Device has lost either cloud or local (LAN) connectivity.	Verify outbound and local Firewall rules.
Cross-Device Connection Lost	Device has lost both cloud and local (LAN) connectivity.	Verify outbound and local Firewall rules.

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FAQ

My intercom is already paired to a door. Why is it not functioning as a reader?

If the intercom is not functioning as a reader, you will need to repair the door.

1. In Verkada Command, go to All Products > Intercom.

2. Select your intercom.

3. At the top, click Settings > Door > Delete Door.

4. Repair the door and check the connection status again.

What if my intercom is already wired via RS-485?

If your intercom is functioning as a reader via a hardwired RS-485 connection, it will continue to work as expected in a wired configuration. If you would like to switch to a wireless connection:

1. Remove the RS-485 wiring.

2. Delete and re-add the door.