# Live Captions for Intercom Calls

Live Captions lets you read spoken audio in real time during an Intercom call on Desk Station and the iOS Pass and Command apps.

#### Before you begin

* Captions appear in the language spoken by the visitor. Live Captions **does not** translate speech.
* Supported languages: English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, Dutch

{% hint style="danger" %}
You need Org Admin permissions to enable this feature.
{% endhint %}

***

## Enable Live Captions <a href="#h_340e120eb7" id="h_340e120eb7"></a>

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**In the left navigation, select Intercom Settings.**
{% endstep %}

{% step %}
**Toggle on Enable Live Captions.**

Once enabled, Live Captions works automatically on all Desk Stations and in the Pass and Command iOS apps.
{% endstep %}
{% endstepper %}

***

## Disable Live Captions <a href="#h_943812647e" id="h_943812647e"></a>

When you enable Live Captions globally, all Desk Stations and iOS apps automatically opt in. You can disable the feature on individual devices if needed.

### **Desk Station**

{% stepper %}
{% step %}
**Open the Desk Station app.**
{% endstep %}

{% step %}
**In the top right, tap ⋯.**
{% endstep %}

{% step %}
**Toggle off Live Captions.**
{% endstep %}
{% endstepper %}

### **iOS Pass app**

{% stepper %}
{% step %}
**During a call, tap ⓘ.**
{% endstep %}

{% step %}
**Toggle off Live Captions.**
{% endstep %}
{% endstepper %}

### **iOS Command app**

{% stepper %}
{% step %}
**During a call, tap ⓘ.**
{% endstep %}

{% step %}
**Toggle off Live Captions.**
{% endstep %}
{% endstepper %}

***

## FAQ <a href="#h_943812647e" id="h_943812647e"></a>

<details>

<summary>What if the language I need isn't supported?</summary>

Contact your sales representative to connect with the Intercom product team.

</details>


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