Configure Live Translation for Intercom Calls

Enable real-time, two way voice and text translation across 10 languages

Live Translation enables real-time, two-way communication between callers who speak different languages. After a preferred language is selected on a Desk Station or the Pass app (iOS), the system detects language mismatches during intercom calls and surfaces a translate button, allowing users to enable translated audio for both sides of the conversation.

• Supported receivers: Verkada Pass app (iOS), Verkada Desk Station

• Supported intercoms: TS12-N-HW, TS12-N-RB-HW, TS12-N-R2B-HW, TD33-HW, TD52-HW, TD53-HW, TD63-HW

You need Org Admin permissions to enable Live Captions & Translations.

---

Configuration

Global

1

In Verkada Command, go to All Products > Intercom.

2

In the left navigation, select Intercom Settings.

3

Toggle on Live Captions & Translation.

Once enabled globally, live translation is automatically enabled for all Desk Stations and iOS Pass app users in your Command organization.

Settings

Select Preferred Language

Desk Station

1

Open the Verkada Desk Station App.

2

In the top right, tap ⋯.

3

Select Preferred Language from the dropdown.

Command

1

During a call, click the information (i) button.

2

Select Preferred Language from the dropdown.

iOS Pass app

1

Open the Verkada Pass App.

2

Go to Profile > Settings.

3

Select Preferred Language from the dropdown

Disable Live Translation

---

FAQ

What languages are supported?

The agent supports English, Spanish, French, German, Japanese, Portuguese, Italian, Dutch, Hindi, and Russian.

Why am I not seeing text transcriptions or translations?

Text transcriptions and translations are only available when Live Captions is enabled for intercom calling.

What happens if the Visitor speaks multiple languages during the call?

Live Translation detects the visitor’s language based on the first language spoken at the start of the call. If the visitor starts the call in one language and later switches to another, translation will not activate because the detected language does not dynamically update mid-call.