# Configure Live Translation for Intercom Calls

Live Translation enables real-time, two-way communication between callers who speak different languages. After a preferred language is selected on a Desk Station or the Pass app (iOS), the system detects language mismatches during intercom calls and surfaces a translate button, allowing users to enable translated audio for both sides of the conversation.

{% hint style="warning" %}

* **Supported receivers:** Verkada Pass app (iOS), Verkada Desk Station
* **Supported intercoms:** TS12-N-HW, TS12-N-RB-HW, TS12-N-R2B-HW, TD33-HW, TD52-HW, TD53-HW, TD63-HW
  {% endhint %}

{% hint style="danger" %}
You need Org Admin permissions to enable Live Captions & Translations. 
{% endhint %}

***

## Configuration

### Global

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**In the left navigation, select Intercom Settings.** 
{% endstep %}

{% step %}
**Toggle on Live Captions & Translation.**

Once enabled globally, live translation is automatically enabled for all Desk Stations, Command users, and iOS Mobile app users in your Command organization.
{% endstep %}
{% endstepper %}

### Settings

{% tabs %}
{% tab title="Select Preferred Language" %}

### Desk Station

{% stepper %}
{% step %}
**Open the Verkada Desk Station App.**
{% endstep %}

{% step %}
**In the top right, tap ⋯.**
{% endstep %}

{% step %}
**Select Preferred Language from the dropdown.**
{% endstep %}
{% endstepper %}

### Command

{% stepper %}
{% step %}
**During a call, click the information (i) button.**
{% endstep %}

{% step %}
**Select Preferred Language from the dropdown.** 
{% endstep %}
{% endstepper %}

### iOS Pass app

{% stepper %}
{% step %}
**Open the Verkada Pass App.**
{% endstep %}

{% step %}
**Go to Profile > Settings.** 
{% endstep %}

{% step %}
**Select Preferred Language from the dropdown**
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Disable Live Translation" %}

### Desk Station

{% stepper %}
{% step %}
**Open the Verkada Desk Station App.**
{% endstep %}

{% step %}
**In the top right, tap ⋯.**
{% endstep %}

{% step %}
**Toggle off Live Captions & Translations.**
{% endstep %}
{% endstepper %}

### Command

{% stepper %}
{% step %}
**During a call, click the information (i) button.**
{% endstep %}

{% step %}
**Toggle off Live Captions and Translations.**
{% endstep %}
{% endstepper %}

### iOS Pass app

{% stepper %}
{% step %}
**Open the Verkada Pass App.**
{% endstep %}

{% step %}
**Go to Profile > Settings.**
{% endstep %}

{% step %}
**Toggle off Live Captions & Translations.**
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}

***

## FAQ 

<details>

<summary>What languages are supported?</summary>

The agent supports English, Spanish, French, German, Japanese, Portuguese, Italian, Dutch, Hindi, and Russian.

</details>

<details>

<summary>Why am I not seeing text transcriptions or translations?</summary>

Text transcriptions and translations are only available when [Live Captions](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom/live-captions-for-intercom-calls) is enabled for intercom calling.

</details>

<details>

<summary>What happens if the Visitor speaks multiple languages during the call?</summary>

Live Translation detects the visitor’s language based on the first language spoken at the start of the call. If the visitor starts the call in one language and later switches to another, translation will not activate because the detected language does not dynamically update mid-call.

</details>