Configure Second-Generation Video Intercoms

Configure second-generation video intercoms

Intercoms allow organizations to enhance security and answer calls from anywhere with sharp video, clear audio, 6 smart receiver methods and intuitive management and security tools in Verkada Command.

Add the intercom serial number to Command to begin setup.

Configuration

Add the serial number to Command

1

Add the intercom serial number to Command.

2

Once you add the serial number and activate the intercom, a new tab opens, showing the intercom video feed. At the top left of your webpage, a menu displays the setup checklist. We recommend to follow the setup checklist.

General

Change device name

1

From the setup checklist, click Change device name to open the Settings page.

2

With the Settings page open, select the current name to change the default name.

Door

Configure a Door

1

Navigate to Intercom Settings > Door

2

Click Add a door

3

Select the appropriate door mode

The TD63 only supports keypad unlocks in two configurations:

1

When the door mode is set to Directly to the intercom.

2

When the door mode is set to Paired to a Verkada door.

The intercom’s RS485 output must also be hardwired to the paired Verkada access controller.

See Intercom Reader Settings for more information on reader configuration.

I/O

1

Navigate to Intercom Settings > I/O

2

For each input and output, click the drop down and select the appropriate option.

I/O Type	Option	Behavior
Input	Call Trigger	Triggers a call when circuit is closed
Input	DPI	Monitors state of the door (open or closed)
Input	REX	Unlock door without presenting credential
Output	Unlock	Relay contacts close or open (depending on fail safe or fail secure door) when prompted by receiver or accepted credential
Output	Chime	Relay contacts close upon button press and open when call is answered
Output	Call in Progress	Relay contacts remain closed for duration of call

The TD33 only has 2 inputs and 1 output.

Unlock

The Unlock configuration menu only appears if the door mode is set to Directly to the Intercom or To a Third-Party Access Controller. If the intercom is paired to a Verkada Access Controller, configure these options in the Access controller settings.

1

Navigate to Intercom Settings > I/O > Unlock

Option	Definition
Unlock Time	The duration of an unlock, this applies to badging and receiver unlocks
Unlock Sound	Toggle the unlock tone that is played from the intercom speaker
Remote Unlock	Users with appropriate access level can unlock the door from Command and Pass app

Pair a camera

1

Navigate to Intercom Settings > Pairing

2

Select Add Camera

Once cameras have been added, they will appear on the Live page of your intercom.

Audio

1

Navigate to Intercom Settings > Audio

2

Use the sliders to adjust Call Volume, System Volume, and Microphone Volume

3

Use the Continuous Audio toggle to enable/disable audio recording outside of calls

Call

Configure receivers

1

Navigate to your Intercom > Receivers tab

2

To configure receivers for one intercom reference this document

3

To configure receivers in bulk reference this document

For other Call Settings, reference the following table:

Other Call Settings

Option	Definition
Press Intercom button again to end call	Toggle whether a button press cancels an active call
Allow Talkdown to interrupt active call	Toggle whether a talkdown (receiver initiated call) can end and interrupt another active call
Maximum call duration	(non-mutable) call duration cannot exceed 5 minutes
Dial key to accept call	(non-mutable) for POTS and SIP receivers, # and * keys are used to accept incoming intercom calls
Dial key to unlock door	(non-mutable) for POTS and SIP receivers, any number 0-9 will unlock the door
Intercom phone number	(non-mutable) for POTS receivers, incoming calls from Verkada Intercoms will come from [phone], consider saving this number in your contacts.

SIP Account

1

Navigate to Intercom Settings > Call > SIP Account

2

Follow the instructions in this document to configure your SIP account

Video

1

Navigate to Intercom Settings > Video

2

Use the following table as a reference when configuring video settings:

Option	Definition
Orientation	Rotate camera feed in Command in increments of 90 degrees
Low Bandwidth Mode	Disable HQ video, Timelapse, and Cloud Backup to reduce bandwidth consumption
Timelapse	Enable time lapses for historical video
RTSP	RTSP enables users to stream verkada camera feeds into a third party VMS. Reference this document for configuration instructions

Backup

Cloud backup enables the continuous saving of intercom footage in the cloud (in addition to local storage).

1

Navigate to Intercom Settings > Backup

2

Reference this document for configuration details

Messages

Automated Messages play when the device is offline, when there is an active lockdown, or when the receiver list is exhausted. For configuration details reference this document.

Troubleshooting

Users can initiate a test call to verify intercom functionality.

1

Navigate to Intercom Settings > Troubleshooting

2

Click Select a Receiver to pick which receiver you will use for the test call

3

Click Initiate Test Call

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Need more help? Contact Verkada Support.