Configure AI-Powered Voice Directory

Analyze spoken requests and automatically connect visitors to the correct tenant, even if visitors have only basic information like a name or a department.

AI-Powered Voice Directory lets visitors find and call the right tenant using only their voice. After pressing the call button, an AI agent prompts the visitor to say the name of a tenant or a user within that tenant’s call flow, confirms the selection, and connects the call. No dial codes or keypad input required.

This feature is only supported on the TD63-HW.

You need Site Admin permissions to enable and configure AI-Powered Voice Directory.

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Before you begin

Enable and configure the Keypad Directory on any TD63 devices you plan to use with AI-Powered Voice Directory.

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Configuration

1

In Verkada Command, go to All Products > Intercom.

2

Select the intercom you want to configure.

3

At the top, select Receivers.

4

Select the first tenant in the list with Call Code: Call Button.

5

Toggle on Enable AI Voice Directory.

1. Select the Starting Language. This is the language the agent uses when the call button is first pressed. If the visitor responds in a different language, the agent automatically switches to the detected language.

2. Enter your Welcome Message. The Agent reads this message when the call button is pressed.

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FAQ

What languages are supported?

The agent supports English, Spanish, French, German, Japanese, Portuguese, Italian, Dutch, Hindi, and Russian.

How does the agent determine which tenant to dial?

The agent can route calls in one of two ways: by tenant name or by user name. If a visitor says the name of a tenant, the agent initiates the call flow associated with that tenant. If a visitor says the name of a user within a tenant’s call flow, the agent starts that same call flow.

What happens if multiple people in my directory have similar names?

If multiple directory entries match the requested name, the agent will ask the caller to clarify, such as by providing a first and last name.