Make Your First Call with TD52

Learn how to make your first call with the Verkada TD52 Video Intercom

The Verkada TD52 Video Intercom enables you to effortlessly make calls to receivers. The Verkada Command dashboard allows for different configurations to complete calls, such as through a phone number, through a desk station, and directly to a user (through the Verkada Pass App).

Before you begin

The intercom must be installed and configured before a call can take place.

1

The intercom must be added to the Command dashboard.

2

The intercom must be plugged into a Power over Ethernet (PoE)-enabled switch.

3

A door must be paired to the intercom.

4

A receiver must be added.

Each receiver call group can contain a maximum of 5 receivers.

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Set up your first call

Once you have completed the required steps, the intercom is ready to make calls. To test, follow these steps:

1

In Verkada Command, go to All Products > Intercom.

2

Select an intercom view you want to test.

3

At the top, click Settings.

4

On the Settings page > left sidebar, click Troubleshooting.

5

You should see a live feed of the Intercom, along with any additional paired camera(s).

6

In the middle of the intercom, click the rectangular button to initiate a call.

Note the volume of the call. To change the volume of the audio coming from the Intercom, on the left sidebar, click Call and update the volume, as needed.

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Make a call

Once the Intercom is set up in Command, it is ready to make calls.

1

In Verkada Command, go to All Products > Intercom.

2

Select an intercom view you want to test.

3

At the top, click Settings.

4

On the Settings page > left sidebar, click Troubleshooting.

You should see a live feed of the intercom camera, along with any additional paired camera(s).

5

In the middle of the intercom, click the rectangular button with the white LED (below camera) to initiate a call.

6

When the intercom starts ringing, it attempts to contact receivers listed in the call list (on the Receivers tab).

7

Once the receiver picks up, the call session can begin to process and the receiver has the option to unlock the door or end the session.

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Receive a call

When a call is made from the intercom, it is sent to a desk station, a user, a phone number, or a SIP phone.

Desk station

The desk station can be a tablet that runs the Intercom app. It acts as a live view receiver and is always on. This type of receiver is typically used at a desk or reception environment. Learn how to add a desk station.

How it works

1

When a call is made to a front desk station, the person watching the tablet can see the caller on screen and has the option to speak to and unlock the door for the caller.

2

Once the station is setup, you can add up to 4 tiles. A persistent live stream from the intercom camera is displayed along with an unlock icon. You can easily unlock the paired door anytime before or during a call made to the desk station.

3

Once a call has started, the receiver has the option to unlock the door or end the call at any point during the call.

User

A user is any granted-access user in your organization and who has access to Verkada Command.

How it works

1

When a call is made, the user receives a call to their Verkada Pass App.

2

Once a call is made, then the receiver can see the caller and has the option to unlock the door, speak through the pass app, and end the call at any time.

Phone number

A phone number allows a caller to reach someone via a phone call. A phone number can be any standard mobile or landline phone number. You can add international phone numbers using the appropriate international identifier, or you can select the correct country at the time the receiver is added.

Both SIP and regular phone numbers have the option to toggle ’press # or * to accept the call.

How it works

1

When a call is initiated from the Intercom to a phone number, the receiver receives a call from a standard number.

2

When the phone call is answered, the call from the Intercom has not yet started, and the call will start when an asterisk (*) or hashtag (#).

3

The receiver can accept the call and has the option to speak to the caller and unlock the door using any digits (0–9).

You can find information about answering a call and the phone number where an Intercom initiates a call from the Settings page.

SIP phone

You can have the Intercom call a Session Initiation Protocol (SIP) extension. Learn more about SIP.

How it works

1

When a call is initiated from the Intercom to a phone number, the receiver receives a call from a standard number.

2

When the phone call is answered, the call from the Intercom has not yet started, and the call will start when an asterisk (*) or hashtag (#).

3

The receiver can accept the call and has the option to speak to the caller and unlock the door using any digits (0–9).

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Prefer to see it in action? Check out the video tutorial.

Need more help? Contact Verkada Support.