E911 Calling with Intercoms (U.S Only)

Configure your TD53 or TD52 to dial 911 directly

E911 (Enhanced 911) allows intercoms to call 911 directly and automatically share the device’s location with emergency services.

E911 (Enhanced 911) is only supported on the TD53 and TD52 intercoms.

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Configuration

1

Complete the steps in Unique Phone Number for Intercoms.

2

Complete the steps in Configure Your Intercom as an Emergency Phone.

3

In Verkada Command, go to All Products > Intercom.

4

Select your intercom.

5

At the top, click Settings.

a. Under the Enable 911 Receiver checklist, verify the following steps are complete:

1. Unique Phone Number

2. Address Registered

d. Under Call, toggle on Enable 911 Receiver.

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Run a Test Call

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom.

3

At the top, click Settings.

4

Under Troubleshooting, place a test call to verify everything is working properly

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Add 911 as a call receiver

See Add and Configure Receivers in Intercom to add 911 as a call receiver.

Important Configuration Requirements:

• Select Emergency Response as the receiver type

• 911 must be the only receiver in its call group

• The group with 911 must be the last step in the call flow

• No one home messages will be automatically disabled for this step

• The 911 call step will automatically be set to a 300-second ring duration

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FAQ

Can 911 be added to shared call flows?

Yes, see Create and Use Shared Call Flows for more information.

Does this feature require additional software licenses?

No, this feature is included with the base-level intercom software license.

Prefer to see it in action? Check out the video tutorial.

Need help? Contact Verkada Support.