Create and Use Shared Call Flows

Learn how to configure shared call flow lists for Verkada Intercoms

Verkada Intercom devices dial out to a preset list of receivers. This preset call flow can be tied exclusively to one intercom, or it can be shared among many. This article explains shared call flows that multiple intercoms can subscribe to.

Before you begin

Review the permissions and access granted by role. For more details, see Roles and Permissions for Intercom.

Permission Level	Capabilities
Organization Admin	Can view/modify the global Call Flow tab.
Site Admin of any site with an intercom	Can view the global Call Flow list tab. Can modify a call flow list if the user has permissions on all associated intercoms.
Site Viewer of any site with an intercom	Can read the shared call flow from the intercom’s detail page.

Understand how a shared call flow works with local SIP

1

Intercoms subscribed to a shared call flow list that includes a local SIP extension attempt to call the local SIP extension for their SIP account as long as it exists.

2

The intercom skips this SIP receiver if the intercom is not registered to a local SIP server, or if the extension is not known by the server the intercom is registered to.

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Create a shared call flow

1

In Verkada Command, go to All Products > Intercom.

2

In the left navigation, select Call Flows .

3

In the top left, click Add Flow.

4

Enter a unique name and click Continue.

5

Click Edit to start configuring your new call flow:

a. Click Add a Receiver and select your preferred receiver type. To add additional receivers (up to 5 per group) click . b. (Optional) Click Add Group to add subsequent call groups. c. (Optional) Click Advanced for additional options, such as copying configurations or clearing the current setup. d. (Optional) To enable switching between different call lists based on a schedule, go to Advanced > Enable Schedule. e. Click Add Call List to add additional call lists. f. Click Schedule Call List to Schedule call lists.

6

When finished with your call list configuration, click Save at the top

7

Go to Intercoms at the top of the page

8

Click Select Intercoms and choose the intercoms to adopt the call flow.

9

Click Apply to save your selections.

10

If selected intercoms already have individual or shared call flows, approve the change by clicking Yes on the Replace Call Flow prompt.

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Administrative tasks

Move an intercom to a different call flow

1

In Verkada Command, go to All Products > Intercom.

2

Click Call Flows in the left navigation.

3

Navigate to the desired call flow.

4

Go to the Intercoms tab and click Edit (or Select Intercoms if no intercoms are present in the call flow).

5

Select the intercom(s) to move and click Apply.

6

Confirm by clicking Yes on the Replace Call Flow prompt.

Unlink an intercom from a call flow

1

In Verkada Command, go to All Products > Intercom.

2

Click Call Flows in the left navigation.

3

Go to the Intercoms tab of your call flow list.

4

Hover over the intercom you want to unlink, and click Unlink next to its name.

5

Confirm the action in the Unlink Intercom popup. This resets its receiver list.

Delete a Call Flow

1

In Verkada Command, go to All Products > Intercom.

2

Click Call Flows in the left navigation.

3

Hover over the call flow you want to delete and click the ellipsis > Delete Call Flow

4

Confirm by clicking Delete in the Delete Call Flow Prompt.

Deleting a shared call flow list resets all intercoms subscribed to that flow. Before placing a call on these intercoms, reconfigure their call flow settings.

Reset a call flow list

1

In Verkada Command, go to All Products > Intercom.

2

Click Call Flows in the left navigation.

3

To reset a shared call flow list or an individual intercom’s call flow list:

a. Navigate to the Receivers tab of your call flow list. b. Go to Advanced > Clear Call Flow to clear the list. c. Restart from the beginning before calling again.

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Prefer to see it in action? Check out the video tutorial.

Need more help? Contact Verkada Support.