Managing your licenses

You can manage your licenses on the License Manager page in Command.

Updated over a week ago

License state and expiration date

At the top left of the License manager page, you can see the expiration date for your licenses and the current License state of your organization. All Verkada licenses co-term to a single expiration date, so you will only see a single expiration date even if you have bought and claimed multiple license keys.

Active products and claimed licenses

For each product type that requires a license, you’ll see a bar showing how many active products you have of that product type. If you have less claimed licenses than active products for a product type, your license state will be invalid, and you’ll have to claim your licenses to continue using Command.

For example, in the picture above, this organization has 2 active cameras, 1 active air quality sensor, and 1 active Access IO Controller. However, the organization only has 1 claimed camera license, so the organization’s license state is Invalid until it claims one additional camera license.

Note: If you uninstall or replace a product, for example due to a warranty replacement, you must remember to delete the product from Command. If you do not delete the product, it will continue to count against your active products. Please note that deleting a product also removes all data associated with the product (e.g., footage, camera settings), so do not delete the product before you’re absolutely certain that you will not re-add that specific device to Command.

Transaction log

The transaction shows a log of all license actions taken in your organization, such as claiming a new license key, or unclaiming a key if it was claimed by mistake. If you have any questions regarding the transactions in your log, please contact Support.

Moving devices between Command orgs

Licenses do not automatically move with the device. If you need to move devices from one Command organization to another, you’ll need to move the license keys separately. Contact [email protected] for support in moving device licenses between Command orgs.

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