Your Verkada license includes enterprise support. Verkada Support is available 24/7 via live chat, phone, and email.
Live chat
Log in to Verkada Command.
At the bottom left, click the Help (?) icon.
Select Contact Us from the menu that appears.
Select Live Chat to start a chat with Verkada Support.
Note: You can also find the Verkada Support email address and phone numbers from this menu.
Live chat via Verkada Command app
Select the right arrow icon on the bottom right of the screen
Select Help
Select Online Chat
When the chat dialog box opens, select Send us a message to begin a new chat or See previous to respond/reopen an existing chat
Phone
Call us at any of the following numbers:
North America: +1 (650) 514-2500
Latin America: +52 55 9990 8275
Europe: +44 (0)20 3048 6050
Asia / Pacific: +61 (2725) 99300
You will need your Customer ID ready to share with your Verkada Support representative. Your Customer ID is "C" followed by 8 digits (C-XXXX-XXXX).
How to find your Customer ID
In the Verkada Command mobile app, tap Help.
Log in to the Command web platform, click the Help (?) icon, and select Contact Us.
For more information, see verkada.com/support.