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Contact Verkada Support
Contact Verkada Support

Learn how to contact Verkada Support or Sales for help and questions

Updated over a week ago

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via live chat, phone, and email.

Contact Verkada Support

Important. Before you contact Verkada Support, it is best to have a support token ready. See Enable Support Access for more information on creating a support token.

Via Help icon (Command web platform)

  1. Log in to Verkada Command.

  2. At the bottom left, click the Help (?) icon.

  3. Click Contact Us from the menu that appears. This is where you can find your Customer ID.

  4. Connect with:

Via Admin page (Command web platform)

  1. In Verkada Command, go to All Products > Admin .

  2. In the left navigation, click Support .

  3. Connect with:

Via live chat (Command app)

  1. Open your Verkada Command app.

  2. At the bottom of the screen, tap the right arrow icon.

  3. Tap Help.

  4. Tap Online Chat.

  5. When the chat dialog box opens, tap Send us a message to begin a new chat or See previous to respond/reopen an existing chat.

Contact details



North America: +1 (650) 514-2500

Latin America: +52 55 9990 8275

Asia / Pacific: +61 (2725) 99300

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