Verkada

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via <a href="#h_926781db34">live chat</a>, phone, and email.

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Before you contact Verkada Support, it is best to have a support token ready. See<a href="https://help.verkada.com/en/articles/5103976-enable-support-access"> Enable Support Access</a> for more information on creating a support token.

Log in to Verkada <a href="http://command.verkada.com/login" rel="nofollow noopener noreferrer" target="_blank">Command</a>.

At the bottom left, click <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1747602000&amp;signature=6d381e98eebfb529f0add4535834dba3e800cfc780f140faa1a42c7e28e41bbb&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyW0M%2BJPIh%2B%2BoGX4Nzf%2FmO9%2F1Bl6B728T62%0ACw%3D%3D%0A" width="26" alt=""> &gt; <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1747602000&amp;signature=60449a2f49933f3a5c5a072461c61e26faf98268e15f3c9556987d4f95bb65e4&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifFXVQR4jSxXD4r8BO81NbYPspZWLfvFn5L%0AJQ%3D%3D%0A" width="21" alt="">Contact Us.

- Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7).
- Verkada Sales Representative via email or phone listed for your organization.

1. Log in to Verkada <a href="http://command.verkada.com/login" rel="nofollow noopener noreferrer" target="_blank">Command</a>.
2. At the bottom left, click <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1747602000&amp;signature=6d381e98eebfb529f0add4535834dba3e800cfc780f140faa1a42c7e28e41bbb&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyW0M%2BJPIh%2B%2BoGX4Nzf%2FmO9%2F1Bl6B728T62%0ACw%3D%3D%0A" width="26" alt=""> &gt; <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1747602000&amp;signature=60449a2f49933f3a5c5a072461c61e26faf98268e15f3c9556987d4f95bb65e4&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifFXVQR4jSxXD4r8BO81NbYPspZWLfvFn5L%0AJQ%3D%3D%0A" width="21" alt="">Contact Us.
3. Connect with:
 - Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7).
 - Verkada Sales Representative via email or phone listed for your organization.

In Verkada Command, go to All Products &gt; Admin <img src="https://downloads.intercomcdn.com/i/o/1018863292/1aa7fad25bebad208f35f7ec/Screenshot+2024-04-11+at+10_49_58%E2%80%AFAM.png?expires=1747602000&amp;signature=cb335db4f9cddbe46ccbc81443f2c67e026ff118f3c2cdf55b30ecc447c6d748&amp;req=dSAmHsF4noNWW%2FMW3Hu4ge7pJ3zD24ZPSx%2B%2B%2FBlIpGvv%2Br8WQjQn%2FvExpeMy%0Aow%3D%3D%0A" width="24" alt="">.

In the left navigation, click Support <img src="https://downloads.intercomcdn.com/i/o/1093439688/2e8edb892402266d9ff61b36/Screenshot+2024-06-25+at+2_28_06%E2%80%AFPM.png?expires=1747602000&amp;signature=fff3fd7c845ad006b2bb58fb4f5e6b2aef35a86ec7028fbc24f06211171c87f8&amp;req=dSAuFc19lIdXUfMW3Hu4gZI9SUn%2BAF83pMJwd1cRP3XtSIXI5SK6nE96R%2B0T%0A5Q%3D%3D%0A" width="24" alt="">.

- Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7)
- Verkada Sales Representative via email or phone listed for your organization.

1. In Verkada Command, go to All Products &gt; Admin <img src="https://downloads.intercomcdn.com/i/o/1018863292/1aa7fad25bebad208f35f7ec/Screenshot+2024-04-11+at+10_49_58%E2%80%AFAM.png?expires=1747602000&amp;signature=cb335db4f9cddbe46ccbc81443f2c67e026ff118f3c2cdf55b30ecc447c6d748&amp;req=dSAmHsF4noNWW%2FMW3Hu4ge7pJ3zD24ZPSx%2B%2B%2FBlIpGvv%2Br8WQjQn%2FvExpeMy%0Aow%3D%3D%0A" width="24" alt="">.
2. In the left navigation, click Support <img src="https://downloads.intercomcdn.com/i/o/1093439688/2e8edb892402266d9ff61b36/Screenshot+2024-06-25+at+2_28_06%E2%80%AFPM.png?expires=1747602000&amp;signature=fff3fd7c845ad006b2bb58fb4f5e6b2aef35a86ec7028fbc24f06211171c87f8&amp;req=dSAuFc19lIdXUfMW3Hu4gZI9SUn%2BAF83pMJwd1cRP3XtSIXI5SK6nE96R%2B0T%0A5Q%3D%3D%0A" width="24" alt="">. 
3. Connect with:
 - Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7)
 - Verkada Sales Representative via email or phone listed for your organization.

In the top left, click <img src="https://downloads.intercomcdn.com/i/o/1092239564/f09f64a8faa52dde135a4349/Screenshot+2024-05-22+at+3_35_59%E2%80%AFPM.png?expires=1747602000&amp;signature=1f36a13fd4fb60f92e5d42fd84d345a0b76389a9248ca03838ace4cf7630cff2&amp;req=dSAuFMt9lIRZXfMW3Hu4gTwNaccaNVBAPLcCC2rjvey5zjCjPTUd%2BXHQ2ohy%0ADQ%3D%3D%0A" width="20" alt="">.

At the bottom, tap <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1747602000&amp;signature=6d381e98eebfb529f0add4535834dba3e800cfc780f140faa1a42c7e28e41bbb&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyW0M%2BJPIh%2B%2BoGX4Nzf%2FmO9%2F1Bl6B728T62%0ACw%3D%3D%0A" width="20" alt=""> Help &gt; Live Chat <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1747602000&amp;signature=60449a2f49933f3a5c5a072461c61e26faf98268e15f3c9556987d4f95bb65e4&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifFXVQR4jSxXD4r8BO81NbYPspZWLfvFn5L%0AJQ%3D%3D%0A" width="21" alt="">.

1. Tap Messages to open an existing case. 
2. Tap Send us a Message to start a new chat.

1. Open your Verkada Command app.
2. In the top left, click <img src="https://downloads.intercomcdn.com/i/o/1092239564/f09f64a8faa52dde135a4349/Screenshot+2024-05-22+at+3_35_59%E2%80%AFPM.png?expires=1747602000&amp;signature=1f36a13fd4fb60f92e5d42fd84d345a0b76389a9248ca03838ace4cf7630cff2&amp;req=dSAuFMt9lIRZXfMW3Hu4gTwNaccaNVBAPLcCC2rjvey5zjCjPTUd%2BXHQ2ohy%0ADQ%3D%3D%0A" width="20" alt="">.
3. At the bottom, tap <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1747602000&amp;signature=6d381e98eebfb529f0add4535834dba3e800cfc780f140faa1a42c7e28e41bbb&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyW0M%2BJPIh%2B%2BoGX4Nzf%2FmO9%2F1Bl6B728T62%0ACw%3D%3D%0A" width="20" alt=""> Help &gt; Live Chat <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1747602000&amp;signature=60449a2f49933f3a5c5a072461c61e26faf98268e15f3c9556987d4f95bb65e4&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifFXVQR4jSxXD4r8BO81NbYPspZWLfvFn5L%0AJQ%3D%3D%0A" width="21" alt="">.
 1. Tap Messages to open an existing case. 
 2. Tap Send us a Message to start a new chat.

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Email	[email protected]
Phone	North America: +1 (650) 514-2500 Latin America: +52 55 9990 8275 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300

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