Contact Verkada Support

Learn how to contact Verkada Support or Sales for help and questions

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via phone or live chat.

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Contact Verkada Support

Before you contact Verkada Support, it is best to have a support token ready. See Enable Support Access for more information on creating a support token.

Command navigation

1

Log in to Verkada Command.

2

At the bottom left, click > Contact Us.

3

Connect with:

• Verkada Support via live chat or phone (available 24/7).

• Verkada Sales Representative via email or phone listed for your organization.

Admin page

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, click Support.

3

Connect with:

• Verkada Support via live chat or phone (available 24/7).

• Verkada Sales Representative via email or phone listed for your organization.

  

Command app

1

Open your Verkada Command app.

2

In the top left, click the menu icon.

3

At the bottom right, tap > Live Chat.

a. Tap Messages to open an existing case. b. Tap Send us a Message to start a new chat.

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Verkada Support phone numbers

• North America: [phone]

• Latin America: [phone]

• Europe: [phone]

• Asia / Pacific: [phone]