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Contact Verkada Support
Contact Verkada Support

Ways to contact Verkada Support for help and questions

Updated over a week ago

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via live chat, phone, and email.

Live chat

  1. Log in to Verkada Command.

  2. At the bottom left, click the Help (?) icon.

  3. Select Contact Us from the menu that appears.

  4. Select Live Chat to start a chat with Verkada Support.

Note: You can also find the Verkada Support email address and phone numbers from this menu.

Live chat via Verkada Command app

  1. Select the right arrow icon on the bottom right of the screen

  2. Select Help

  3. Select Online Chat

  4. When the chat dialog box opens, select Send us a message to begin a new chat or See previous to respond/reopen an existing chat



Call us at any of the following numbers:

You will need your Customer ID ready to share with your Verkada Support representative. Your Customer ID is "C" followed by 8 digits (C-XXXX-XXXX).

How to find your Customer ID

  • In the Verkada Command mobile app, tap Help.

  • Log in to the Command web platform, click the Help (?) icon, and select Contact Us.

For more information, see

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