Command | Verkada Help Center

Verkada Command API

The Verkada API allows other applications to interface with Verkada

Written by Levi Williams
Updated over a week ago

How to Delete an Organization

Deleting an org

Written by Will Minch
Updated over a week ago

Getting Started with Verkada Command

Create an account to manage your devices with Verkada Command

Written by Weston Reed
Updated over a week ago

Need Help?

Granting Support Access

How to give Support access to your account for troubleshooting purposes.

Written by Levi Williams
Updated over a week ago

People and Face Search on Mobile Apps

Steps to use people and faces on our mobile apps

Written by Will Minch
Updated over a week ago

Getting in touch with Verkada Support

Instructions on reaching out to the Verkada Support for help

Written by Will Minch
Updated over a week ago

Clearing your browser's cache

Instructions on clearing browser cache

Written by Levi Williams
Updated over a week ago

Network Port Speeds

Verkada product NIC speeds

Written by Adam
Updated over a week ago

Users and permissions

Key Contacts

Add and edit your organization's key contacts. Verkada will reach out to the relevant contacts when necessary

Written by Donald Fairweather
Updated over a week ago

Verifying your Phone Number on your Command Account

Steps to verify your phone number

Written by Levi Williams
Updated over a week ago

Magic Link Login

Easily switch between your Verkada Command organizations

Written by John Shultz
Updated over a week ago

Switching Between Organizations in Command

Navigating Command when you are a part of multiple organizations

Written by Clark Merrick
Updated over a week ago

Verify your Email for your Command Account

Steps to verify your email account

Written by Levi Williams
Updated over a week ago

Detailed Role Breakdown for Command Users

Features and configurations available to users and groups with different roles

Written by Eden Taitt
Updated over a week ago

Setting Permissions

Step-by-step instructions on setting user and group permissions

Written by Clark Merrick
Updated over a week ago

User Permissions Overview

Overview of the Verkada user permissions model

Written by Will Minch
Updated over a week ago

Adding or Removing Users

How to add, deactivate, or remove a user from your organization

Written by John Tran
Updated over a week ago

Creating and Deleting Groups

Groups allow you to easily control user access to sites and sub-sites

Written by John Tran
Updated over a week ago

Account Information and Two-Factor Authentication

Verkada has a built in option for 2FA (two-factor authentication) to further secure your account

Written by Donald Fairweather
Updated over a week ago

Verkada Command Account FAQ

Answers to common questions about password resets, account lockouts, and invitation emails

Written by Jacob Dickson
Updated over a week ago

Simple User Permissions Model for Cameras

An example of how you can implement Verkada's permissions to your organizational structure

Written by John Tran
Updated over a week ago

Organization Wide Settings

Legacy Audit Logs

How to access logs that were generated before the audit log update

Written by Levi Williams
Updated over a week ago

Admin Page

Options and abilities for organization settings

Written by Donald Fairweather
Updated over a week ago

Email Verification Reinforcement

Written by Eden Taitt
Updated over a week ago

Accessing Audit Logs

Access and view audit logs per camera or organization to keep track of what's happening in your organization

Written by Will Minch
Updated over a week ago

Required Network Settings

Overview of the network settings you'll need to enable to activate Verkada devices

Written by Clark Merrick
Updated over a week ago

Data Protection and Security

Verkada Bug Bounty Program

Information on the Verkada Bug Bounty Program

Written by Will Minch
Updated over a week ago

Control User Login

Control a user's login on both Verkada Command and the Verkada Pass app

Written by Levi Williams
Updated over a week ago

Share data with Verkada

Share images and video to help Verkada improve analytics features

Written by Levi Williams
Updated over a week ago

Where is data stored?

Read here for information on where Verkada systems store video, audio and related data

Written by Adam
Updated over a week ago

Encryption and Security

Verkada’s Command Software is Built for Compliance

Written by John Tran
Updated over a week ago

Privacy and Security Checklist

Actions that your organization can take to ensure Command is configured at the highest level of security

Written by Will Minch
Updated over a week ago

What happens if somebody steals my camera?

Written by Adam
Updated over a week ago

Retaining more than 30 days of storage

Written by Will Minch
Updated over a week ago

SAML/SSO

Authentication and Provisioning Overview

Configuration options for user authentication and provisioning, including 2FA, SAML/OAuth, and SCIM

Written by Levi Williams
Updated over a week ago

Enabling SAML on Your Command Account

This article explains the process of enabling SAML for your Command organization

Written by John Shultz
Updated over a week ago

Creating or Refreshing an Organization's SCIM Token

How to generate a new token for SCIM user provisioning

Written by Jacob Dickson
Updated over a week ago

SCIM for Access Groups

Using SCIM to add users to Access Groups

Written by Will Minch
Updated over a week ago

Azure AD SAML and SCIM Integration

Setup instructions for integrating Verkada Command with Azure AD for SAML and SCIM

Written by Clark Merrick
Updated over a week ago

Okta SAML and SCIM Integration

This guide explains how to set up SAML and SCIM with Okta

Written by Will Minch
Updated over a week ago

OneLogin SAML Integration

Steps to configure SSO using SAML and OneLogin as your Identity Provider (IdP)

Written by John Wilkie
Updated over a week ago

Google Workspace SAML Integration

Integrating Google Workspace with Verkada Command for SSO

Written by Levi Williams
Updated over a week ago

ADFS SAML Integration

SAML with Active Directory Federation Services

Written by Clark Merrick
Updated over a week ago

JumpCloud SAML Integration

This guide explains how to set up SAML with JumpCloud

Written by Weston Reed
Updated over a week ago

Licensing and warranty

Verkada Warranty Information

We back a 10-year product warranty for all Verkada products

Written by Levi Williams
Updated over a week ago

Licensing overview

Overview of how Verkada Licensing works

Written by Eden Taitt
Updated over a week ago

Managing your licenses

You can manage your licenses on the License Manager page in Command.

Written by Eden Taitt
Updated over a week ago

Adding licenses to Command

License keys are needed to use the Command platform. You need to claim them to remain in compliance.

Written by Eden Taitt
Updated over a week ago

Renewing your license

How to renew your Verkada License

Written by Eden Taitt
Updated over a week ago

How your license expiration date is calculated

Verkada licenses are co-term. This article explains how the co-term date is calculated

Written by Eden Taitt
Updated over a week ago

How to find your license key

Locate your license key so it can be added to Command

Written by Eden Taitt
Updated over a week ago

How to Delete Unused Devices and Products

You will need to remove unused devices to keep your licensing in compliance

Written by Eden Taitt
Updated over a week ago

What happens if I don't claim my license key or renew my license

Consequences of having insufficient or expired licenses in Command

Written by Will Minch
Updated over a week ago

End-of-Sale Products

End-of-Sale Products & Policy Overview

Consistent guidelines for the availability of support throughout the life of a product

Written by Levi Williams
Updated over a week ago

End-of-Sale Announcement for D30 and CM61

This document contains End-of-Sale information for the Verkada D30 and CM61

Written by Levi Williams
Updated over a week ago

End-of-Sale Announcement for AD31

This document contains End-of-Sale information for the Verkada AD31 Card Reader

Written by Levi Williams
Updated over a week ago

End-of-Sale Announcement for CD51 and CD61

This document contains End-of-Sale information for the Verkada CD51 and CD61

Written by Levi Williams
Updated over a week ago

End-of-Sale Announcement for CD41

This document contains End-of-Sale information for the Verkada CD41

Written by Levi Williams
Updated over a week ago

End-of-Sale Announcement for D50

This document contains End-of-Sale information for the Verkada D50

Written by Levi Williams
Updated over a week ago

End-of-Sale Announcement for D40 & D80

This document contains End-of-Sale information for the Verkada D40 and D80

Written by Levi Williams
Updated over a week ago

Floor Plans

Adding and configuring floor plans under the maps tab in Verkada Command

Written by Will Minch
Updated over a week ago

Using Floor Plans from your Mobile App

Effortlessly review your live stream from your Android or iOS Verkada app

Written by Eden Taitt
Updated over a week ago

Rotating a Camera on a Floor Plan

Instructions on changing the direction of a camera on a floor plan

Written by Michael Maslakowski
Updated over a week ago

Product Updates

Manage Roles and Permissions

Enable customization of archiving and link sharing permissions for Site Admins and Site Viewers

Written by Eden Taitt
Updated over a week ago