The Verkada Pass app allows users to unlock doors that are controlled by their access controllers through a mobile app. This app is supported on iOS and Android devices.

Giving Users Access to Verkada Pass App

There are two methods to give users the ability to use the Verkada Pass app.

Method 1 - While Adding Access Users

When initially adding an access user you will be given the option to Send Invite for the Pass app provided an email has been entered for their account on the Profile screen.

Method 2 - Editing the User's Profile

Once the user is added to your organization you will have access to their profile page. From here you can grant or take away mobile access.

  1. Select Access from the All Products menu

  2. Select Access Users from the menu on the left

  3. Select the user's account

  4. Select the Profile button

  5. Under the Verkada Pass section enable Remote Unlock and Bluetooth Unlock as required. So long as at least one of these is enabled you will be able to select Send Invite to invite the user to the Verkada Pass app

In the App


If you are a part of multiple Command organizations, selecting your photo in the top right corner will allow you to switch between them

To switch between organizations, simply select the one you wish to access.

You can also log out from this page.

All Doors Tab

From this page, you will be able to see and unlock doors you have access to by selecting the lock icon beside the door. Doors will unlock as if you scanned your access card at that door.

Doors can be unlocked from anywhere unless the geofencing option is switched on.

Note: To show images on doors, you will need to take a screenshot from the camera's live view and update the image on the door thumbnail configuration. To learn how to configure a door follow this guide.

Nearby Doors Tab

From this page, you will be able to see and unlock the doors you have access to and are in the Bluetooth unlock range.


Trigger an emergency lockdown from the app.

Location Services with Pass App

Verkada Pass App only uses a user’s location locally on the phone. Verkada does not log it, and does not send it to our servers.

Verkada Pass uses location services for these three purposes:

  1. Geofencing remote unlock: if geofencing is enabled on the Org level, the Pass App will use the user’s location locally on the phone to check if it’s within a defined radius of the building and to determine if the user is allowed to unlock doors from the All Doors tab remotely (location permission level needed: When In Use).

  2. Background BLE Unlock: the Pass App uses the geofence region monitoring setup for each building location to “wake up” the app when you approach the building and start BLE advertisement. This ensures a smooth BLE unlock experience when the app is running in the background (location permission level needed: Always).

  3. Nearby tab: Pass App uses iBeacon advertisements from the reader to show doors in the Nearby tab that are close to you. On iOS, iBeacon API is part of the Location API, so the Pass App needs location permission to use it (location permission level needed: When In Use).

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