Verkada Pass App

Learn how to optimize your experience with the Verkada Pass app

Updated yesterday

The Verkada Pass app allows you to unlock doors that are controlled by access controllers through a mobile app. This app is supported on iOS and Android devices.

Grant access to Verkada Pass App

You have 2 ways you can grant access the ability to use the Verkada Pass app:

Add access users

  1. On the Add User > Profile dialog, when you initially add an access user, an email is required to create an account.

  2. Click Next.

  3. On the Add User > Credentials dialog, you have the option to Send Invite for the Pass app.

  4. Click Next.

Edit the user's profile access

Once you add a user to your organization, you will have access to their Profile page. From here you can grant or take away mobile access.

  1. In Verkada Command, go to All Products > Access.

  2. On the left panel, click Access Users and Groups.

  3. Select the user's account and click Profile.

  4. Under Verkada Pass, enable Remote Unlock and Bluetooth Unlock, as required. As long as at least 1 of these is enabled, you can select Send Invite to invite the user to the Verkada Pass app.

Switch between Command organizations

When you are a part of multiple Command organizations, you can switch between them, as necessary. See also Switch Organizations in Command.

  1. In your Verkada Pass app, at the top right, click your profile photo.

  2. Select the organization you want to switch to.

Monitor access to doors

See all doors

  1. On the user's profile page, click All to see a list of all doors.

  2. Next to a specific door, click the Lock icon to to see and unlock doors you have access to. Doors will unlock as if you scanned your access card at that door.

  3. You can unlock doors from any location, unless the geofencing option is enabled.

Note: To show images on doors, you need to take a screenshot from the camera's live view and update the image on the door thumbnail configuration. Learn how to configure a door.

See nearby doors

  1. On the user's profile page, click Nearby to see a list of all nearby doors.

  2. From this page, you can see and unlock the doors you have access to and are in the Bluetooth unlock range.

Trigger an emergency lockdown

  1. On the Verkada pass app, select a location to lockdown.

  2. When you see the location, click Activate to trigger an emergency lockdown.

Use location services with the Verkada Pass App

Note: The Verkada Pass app only uses a user’s location locally on the phone. Verkada does not log it and does not send it to our servers.

The Verkada Pass app uses location services for these purposes:

  • Geofencing remote unlock. If geofencing is enabled at the org level, the Pass app uses the user’s location locally on the phone to:

    • Check if it’s within a defined radius of the building

    • Determine if the user is allowed to unlock doors from the All Doors tab remotely (location permission level needed: When In Use).

  • Background BLE Unlock. The Pass app uses the geofence region monitoring setup for each building location to:

    • “Wake up” the app when you approach the building

    • Start Bluetooth Low Energey (BLE) advertisement. This ensures a smooth BLE unlock experience when the app is running in the background (location permission level needed: Always).

  • Nearby tab. The Pass app uses iBeacon advertisements from the reader to show doors in the Nearby tab that are close to you. On iOS, the iBeacon API is part of the Location API, so the Pass app needs location permission to use it (location permission level needed: When In Use).

Learn more

Need more help? Contact Verkada Support

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