Configure a Door in Command

Learn how to configure a door connected to a Verkada access controller

Updated over a week ago

Doors are the configuration and components connected to a Verkada access controller cassette, including a lock, reader, door position indicator (DPI), and request to exit (REX).

Required. You must be logged in with an Access Admin account to configure a door. See Roles for Command Users.

How it works

Add a door

  1. In Verkada Command, go to All Products > Access.

  2. Under Controllers, find the access controller you want to add a door for and at the top right, click Add.

  3. Click Door and follow the setup prompts to configure the door.

  4. Once a door is added, you can select it to see additional settings

Configure door settings

Once the door is added, at the bottom right, click Settings and configure, as needed. The Settings menu includes General, Hardware, Installer, Verkada Pass. Each menu provides functions for you to configure, as needed.


  • Door Name—Edit the name of the door.

  • Location—Edit the location of the door.

  • Timezone—View the time zone of the door.

  • Pairing Cameras—Add cameras to the door.

  • Verkada Pass Thumbnail—Add a thumbnail to the door (this updates the Verkada Pass app to show an image on the door).

  • (Optional) Track Tailgating—Toggle on if tailgating tracking is needed.


  • Controller and Port—Select the door port where this door is configured.

  • DPI—Toggle on if a door position indicator (DPI) is installed.

    • Ignore DPI Relock—Door does not relock when the DPI sends an opened signal.

    • Monitor DHO—Triggers an event when a door is held open.

    • DHO Threshold—Time it takes to trigger an door held open (DHO) event.

  • REX —Toggle on if a REX button is installed.

    • REX Unlocks Door—When REX is triggered, unlock the door.

    • Duration of REX Unlock—How long to keep the door unlocked when REX unlocked it.

Installer Settings

  • Unlock time—The duration of how long the door remains unlocked before relocking. The default is 10 seconds (configurable 1 to 60 seconds). This affects both card scan unlocks and keypad pin unlocks.

  • Monitor DFO—Toggle on if the door should alert if forced open.

    • How long to delay DFO events after a valid door open—Set how long the door should be held open before an alert is sent.

  • NFC Card Unlock—Toggle on if you want to grant access users to unlock the door with high-frequency access cards.

Verkada Pass

  • Remote Unlock—Toggle on to allow eligible Verkada Pass users to unlock this door via the Pass app.

  • Bluetooth Unlock—Toggle on to allow eligible Verkada Pass users to unlock this door via Bluetooth.

  • Unlock Proximity—Set unlock proximity.

    • Immediate—Phone needs to touch the reader

    • Near—Phone needs to be around 2–3 ft (.60–.91m) from the reader.

    • Far—Phone needs to be around 7–8 ft (2.13–2.43m) from the reader.

    • Custom—Set your own Received Signal Strength Indicator (RSSI) value.

  • Bluetooth Cooldown—Set the interval between Bluetooth door unlocks.

  • Beep on Bluetooth Unlock—Eligible Verkada reader beeps when unlocked via Bluetooth.

Learn more

Need more help? Contact Verkada Support

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