Frequently Asked Questions

How many failed login attempts does Command allow before a user gets locked out?

User accounts are locked out after 7 failed attempts.

How long is the lockout period?

The lockout period is 15 minutes.

Does an Organization Admin have the ability to unlock user accounts?

Organization Admins do not have the ability to unlock users that have been locked out.

Does Verkada Support have the ability to unlock user accounts?

Verkada Support does not have the ability to unlock user accounts. Users must wait the full 15 minutes before they can attempt to log in again.

Does Verkada Support have the ability to set a user's password?

Verkada Support does not have the ability to set user passwords.

The Verkada new account activation link email expires after 24 hours.

The password reset link email expires after 24 hours.

Does an Organization Admin have the ability to disable 2 Factor Authentication for another user's account?

Yes, they can do so by following the steps in this article.

Does Verkada Support have the ability to disable 2 Factor Authentication for a user account?

Verkada Technical Support does not have the ability to disable 2 Factor Authentication for a user.

How do I access a user's Command account that has left our company or organization?

To access another user's account, you will need access to their mailbox or add their email address as an alias to your mailbox. Once you have access to their mailbox or receive emails on their behalf, perform a password reset to receive a password reset link via email. With the password reset link, you can reset the password to their account and log in.

What is the URL to reset a password?

The password reset URL is https://command.verkada.com/reset-password.

What is the Verkada password complexity requirement?

The password must be at least 8 characters, contain one number (0-9) and at least one special character, eg [email protected]#$%&.

What email address do password resets user invites come from?

The email address is [email protected].

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