Command user accounts
Can an Org Amin unlock user accounts?
Can an Org Amin unlock user accounts?
Organization Admins (Org Admins) do not have the ability to unlock users that have been locked out.
Can Verkada Support unlock user accounts?
Can Verkada Support unlock user accounts?
Verkada Support does not have the ability to unlock user accounts. Users must wait the full 15 minutes before they can attempt to log in again.
How can I access a user's Command account who is no longer with the company or organization?
How can I access a user's Command account who is no longer with the company or organization?
How many failed login attempts does Command allow before a user gets locked out?
How many failed login attempts does Command allow before a user gets locked out?
User accounts are locked out after 7 failed attempts.
How long is the lockout period?
How long is the lockout period?
The lockout period is 15 minutes.
Emails
What's the best way to manage my emails?
What's the best way to manage my emails?
One of the best ways to manage your emails is to set up folders in your email inbox.
Set up folders to store different types of emails (such as bills or receipts), which helps make it easier to sort through and find the one you’re looking for.
Set up email filters, which can help make sure emails from known senders reach the folder that best matches their content.
How long does the Verkada new account activation link email last before it expires?
How long does the Verkada new account activation link email last before it expires?
The Verkada new account activation link email expires after 24 hours.
How long does a Verkada password reset link email last before it expires?
How long does a Verkada password reset link email last before it expires?
The password reset link email expires after 24 hours.
2-Factor Authentication
Can an Org Admin disable 2-Factor Authentication for another user's account?
Can an Org Admin disable 2-Factor Authentication for another user's account?
Yes, they can. Follow the steps outlined in Account Information and Two-Factor Authentication.
Can Verkada Support disable 2-Factor Authentication for a user account?
Can Verkada Support disable 2-Factor Authentication for a user account?
Verkada Technical Support does not have the ability to disable 2-Factor Authentication for a user.
Passwords
How do I change my password?
How do I change my password?
In Verkada Command, go to the Settings page and click Change Password.
You do need to enter your current password before you can create a new one.
After you enter your new password twice, click the Change Password to save the changes.
Can Verkada Support set a user's password?
Can Verkada Support set a user's password?
Verkada Support does not have the ability to set user passwords.
What is the URL to reset a password?
What is the URL to reset a password?
The password reset URL is https://command.verkada.com/reset-password.
What is the Verkada password complexity requirement?
What is the Verkada password complexity requirement?
The password must be at least 8 characters, contain one number (0-9) and at least one special character, eg !@#$%&.
What email address do password resets user invites come from?
What email address do password resets user invites come from?
The email address is [email protected].
Long loading times
What causes long loading times
What causes long loading times
There are many reasons why your webpage may load slowly: Poor internet connection speeds, overloading the page with too much content, and large files. We recommend that you run a speed test to check your internet connection speed. If the connection speed is not the issue, try reducing the size of any large files on the page or removing some of the content.
Learn more
Need more help? Contact Verkada Support