Command user accounts
Can an Org Amin unlock user accounts?
Can an Org Amin unlock user accounts?
Org Admins do not have the ability to unlock users who have been locked out.
Can Verkada Support unlock user accounts?
Can Verkada Support unlock user accounts?
Verkada Support does not have the ability to unlock user accounts. Users must wait the full 15 minutes before they can attempt to log in again.
How can I access a user's Command account who is no longer with the company or organization?
How can I access a user's Command account who is no longer with the company or organization?
You need access to that user's mailbox or add their email address as an alias to your mailbox. Once you have access to their mailbox, request to reset the password to get a password reset link via email. With the password reset link, you can reset the password to their account and log in.
How many failed login attempts does Command allow before a user gets locked out?
How many failed login attempts does Command allow before a user gets locked out?
User accounts are locked out after 7 failed attempts.
How long is the lockout period?
How long is the lockout period?
The lockout period is 15 minutes.
Emails
How long does the Verkada new account activation link email last before it expires?
How long does the Verkada new account activation link email last before it expires?
The Verkada new account activation link expires 30 days after the email invite is sent and can only be clicked once.
How long does a Verkada password reset link email last before it expires?
How long does a Verkada password reset link email last before it expires?
The password reset link email expires after 24 hours.
2-Factor Authentication (2FA)
Can an Org Admin disable 2FA for another user's account?
Can an Org Admin disable 2FA for another user's account?
Yes, they can. Follow the steps outlined in Activate 2FA for Your Command Account.
Can Verkada Support disable 2FA for a user account?
Can Verkada Support disable 2FA for a user account?
Verkada Support does not have the ability to disable 2FA for a user.
Passwords
How do I change or reset my password?
How do I change or reset my password?
In Verkada Command, at the bottom left, click the organization where you want to change your password.
On the slide-out page, click My Account.
Under Security > Password, click Change.
Enter your current password.
Enter your new password twice.
Click Change to confirm.
Alternatively, use the password reset link, enter your email address, and click Reset via Email.
Can Org Admins reset a user’s password?
Can Org Admins reset a user’s password?
Yes, Org Admins can reset Command users’ passwords.
In Verkada Command, go to All Products > Admin.
Under Org Settings > Users, select the user whose password you wish to reset.
Click on the three dots next to the user’s name and click on Control Login.
Click Reset Password. This will log the user out of all existing Command sessions and send them a link via email to reset their password.
What is the URL to reset a password?
What is the URL to reset a password?
The password reset URL is https://command.verkada.com/reset-password.
Can Verkada Support set a user's password?
Can Verkada Support set a user's password?
Verkada Support does not have the ability to set user passwords.
What is the Verkada password complexity requirement?
What is the Verkada password complexity requirement?
The password must be at least 8 characters, contain one number (0 to 9) and at least one special character; for example, !@#$%&.
What email address do password resets and user invites come from?
What email address do password resets and user invites come from?
The email address is [email protected].
What is the password reuse policy for Command users?
What is the password reuse policy for Command users?
Users cannot reuse any of the last 30 passwords that have been used.
Related resources
Need more help? Contact Verkada Support.