Verkada Command Account FAQ

Learn about the common questions asked for your Verkada Command account

Updated over a week ago

Command user accounts

Can an Org Amin unlock user accounts?

Org Admins do not have the ability to unlock users who have been locked out.

Can Verkada Support unlock user accounts?

Verkada Support does not have the ability to unlock user accounts. Users must wait the full 15 minutes before they can attempt to log in again.

How can I access a user's Command account who is no longer with the company or organization?

You need access to that user's mailbox or add their email address as an alias to your mailbox. Once you have access to their mailbox, request to reset the password to get a password reset link via email. With the password reset link, you can reset the password to their account and log in.

How many failed login attempts does Command allow before a user gets locked out?

User accounts are locked out after 7 failed attempts.

How long is the lockout period?

The lockout period is 15 minutes.

Emails

How long does the Verkada new account activation link email last before it expires?

The Verkada new account activation link email expires after 24 hours.

How long does a Verkada password reset link email last before it expires?

The password reset link email expires after 24 hours.

2-Factor Authentication (2FA)

Can an Org Admin disable 2FA for another user's account?

Yes, they can. Follow the steps outlined in Activate 2FA for Your Command Account.

Can Verkada Support disable 2FA for a user account?

Verkada Support does not have the ability to disable 2FA for a user.

Passwords

How do I change or reset my password?

  1. In Verkada Command, at the bottom left, click the organization where you want to change your password.

  2. On the slide-out page, click My Account.

  3. Under Security > Password, click Change.

    1. Enter your current password.

    2. Enter your new password twice.

    3. Click Change to confirm.

  4. Alternatively, use the password reset link, enter your email address, and click Reset via Email.

What is the URL to reset a password?

Can Verkada Support set a user's password?

Verkada Support does not have the ability to set user passwords.

What is the Verkada password complexity requirement?

The password must be at least 8 characters, contain one number (0 to 9) and at least one special character; for example, !@#$%&.

What email address do password resets and user invites come from?

The email address is [email protected].

What is the password reuse policy for Command users?

Users cannot reuse any of the last 30 passwords that have been used.

Related resources


Need more help? Contact Verkada Support.

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