Viewing or changing your account settings
If you haven't already, create your Command account
Select your organization name in the bottom left-hand menu and select My Account
Here, you can edit your account name, phone number, password, and activate two-factor authentication.
Org-wide Two-Factor Authentication
Verkada Command offers Organization Admins the ability to enforce 2FA for all users in the organization. Once 2FA is enforced at the organization level existing users will be required to set up 2FA upon the next login, and new users will be required to set up 2FA in the process of setting up their new Verkada Command user account.
Process
Select Admin from the All Products menu in the top left-hand corner
Select Privacy & Security
Toggle on Enforce 2FA
Two-Factor Authentication
When two-factor authentication is enabled, you will have to enter a 6-digit code that is generated each time you log in. This is highly recommended for increased account security.
Process
Select Enable (next to Two-Factor Authentication on the Account Settings page)
Re-enter your password to proceed
Select whether you want to set up two-factor authentication through SMS or an authenticator app
SMS
With two-factor authentication via SMS, you will receive the 6-digit code in a text message.
Enter your phone number (this can be the same as, or different from, the number used for notifications)
Enter the 6-digit code you received and select Verify
Authenticator App
With two-factor authentication by an authenticator app, you will see the 6-digit code automatically generated. This code expires every 30 seconds, so you will need to check this app for the new 6-digit authentication code every time you log in.
After selecting the authenticator app, you'll be given a one-time QR code for setup
Scan the QR code with your authenticator app
Your app will generate a 6-digit code
Enter the 6-digit code provided by the app and select Verify
For help adding a QR code, please consult the app's vendor or documentation.
Disabling Two-Factor Authentication
If you get a new phone, change your phone number, or delete your authenticator app, you'll need to disable two-factor authentication to avoid getting locked out of your account.
To disable two-factor authentication, select Change on the Account Settings page next to Two-Factor Authentication. After you confirm your password, you can disable two-factor authentication by selecting Disable.
If you no longer have access to the two-factor authentication app and are not signed in, reach out to your Organization Admin and they can assist with resetting 2FA for your account.
Note: If an Organization Admin has turned on 2FA org-wide users will not be able to disable 2FA on their accounts.
Disabling Two-Factor Authentication as an Organization Admin
If a user has lost or misplaced their authentication device and is locked out of their account they will need to contact their Organization Admin to have 2FA disabled on their account. Organization Admins can reset a user's 2FA by following the steps below.
Select Admin from the All Products menu in the top left-hand corner
Select Users under Org Settings and choose the email of the locked-out user
Select Control Login in the top right-hand corner
Select Reset 2FA and select Confirm