Viewing or changing your account settings

  • If you haven't already, create your Command account

  • Click your name in the top left of the portal and select Account Settings

  • Here, you can edit your account settings and activate two-factor authentication

Two-Factor Authentication

When two-factor authentication is enabled, you will have to enter a 6-digit code that is generated each time you log in. This is highly recommended for increased account security.

Setup

  • Select Enable (next to Two-Factor Authentication on the Account Settings page)

  • Re-enter your password to proceed

  • Select whether you want to set up two-factor authentication through SMS or an authenticator app.


SMS

With two-factor authentication via SMS, you will receive the 6-digit code in a text message.

  • Enter your phone number (this can be the same as, or different from, the number used for notifications)

  • Enter the 6-digit code you received and select Verify


Authenticator App

With two-factor authentication by an authenticator app, you will see the 6 digit code automatically generated. This code expires every 30 seconds, so you will need to check this app for the new 6 digit authentication code every time you log in.

  • After selecting "Authenticator App", you'll be given a one time QR code for setup

  • Scan the QR code with your Authenticator App

  • Your app will generate a 6-digit code

  • Enter the 6-digit code provided by the app and select Verify.

For help adding a QR code, please consult with the app's vendor or documentation.


Disabling Two-Factor Authentication

If you get a new phone, change your phone number, or delete your authenticator app, you'll need to disable Two-Factor Authentication to avoid getting locked out of your account.

To disable two-factor authentication, select Change on the Account Settings page next to Two-Factor Authentication. After you confirm your password, you can disable two-factor authentication by selecting Disable.

If you no longer have access to the two-factor authentication app and are not signed in, reach out to our Support team for assistance.

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