Viewing or changing your account settings
If you haven't already, create your Command account
Click your name in the top left of the portal and select Account Settings
Here, you can edit your account settings and activate two-factor authentication
When two-factor authentication is enabled, you will have to enter a 6-digit code that is generated each time you log in. This is highly recommended for increased account security.
Select Enable (next to Two-Factor Authentication on the Account Settings page)
Re-enter your password to proceed
Select whether you want to set up two-factor authentication through SMS or an authenticator app.
With two-factor authentication via SMS, you will receive the 6-digit code in a text message.
Enter your phone number (this can be the same as, or different from, the number used for notifications)
Enter the 6-digit code you received and select Verify
With two-factor authentication by an authenticator app, you will see the 6 digit code automatically generated. This code expires every 30 seconds, so you will need to check this app for the new 6 digit authentication code every time you log in.
After selecting "Authenticator App", you'll be given a one time QR code for setup
Scan the QR code with your Authenticator App
Your app will generate a 6-digit code
Enter the 6-digit code provided by the app and select Verify.
For help adding a QR code, please consult with the app's vendor or documentation.
Disabling Two-Factor Authentication
If you get a new phone, change your phone number, or delete your authenticator app, you'll need to disable Two-Factor Authentication to avoid getting locked out of your account.
To disable two-factor authentication, select Change on the Account Settings page next to Two-Factor Authentication. After you confirm your password, you can disable two-factor authentication by selecting Disable.
If you no longer have access to the two-factor authentication app and are not signed in, reach out to our Support team for assistance.