Whenever you add new products to Command, you must also claim your license key for those products to continue using Command.

The license key can be found in your Verkada order email for the devices you ordered. If you can’t find your license key, see our instructions for finding them here.

The license key is claimed on the License Manager page.

Once you click Claim license, you’ll see the Claim License dialog window

Next, select how you would like to claim your license key. You have two options:

  • As an increase to licensed units: This increases your claimed licenses, and allows you to manage more products. Choose this option if you have added new devices to Command and need to increase your claimed licenses. Since the licenses co-term, the renewal date will also change.

  • As a renewal: This moves your renewal date only, and does not change the number of claimed licenses. Choose this option if you have renewed your licenses early, and want Command to automatically apply the new license key once the old key expires.

Since you have added new devices and want to increase your licenses, select As an increase to Licensed units. Once you make your selection, you’ll see your new device cap and expiry date below.

As a last step, click Claim in the bottom right corner to complete claiming your license.

Note: If you want to change the choice you made when claiming a license key, you can contact Support or [email protected] for assistance.

What happens if I don’t claim my license?

If you don’t claim your license after adding new products to Command, you’ll see a banner reminding you to claim your license key. All organization admins will also receive an email reminder to claim the license key after 5 days. If you don’t claim your license keys within 36 days of adding the new products, you’ll lose access to Command.

Did this answer your question?