When you add new products to Verkada Command, you must also claim your license key so those products can continue using Command and remain in compliance.
If you don't claim your licenses when adding new devices or products - or renew your licenses when they expire, you will lose access to most of your Command functionality after a 30-day grace period.
Find your license key
You can find the license key in your Verkada order email.
Claim your license key
You need Org Admin permission to claim a license key in Command.
In Command, go to All Products > Admin
.Under Org Settings, select Manage Licenses.
Next to Claim License Key, enter your license key (found in your Verkada order email) and click Next.
Select how you would like to claim your license key. You have two options:
As an increase to licensed units—This increases your claimed licenses and allows you to manage more products. Choose this option if you have added new devices to Command and need to increase your claimed licenses. Since the licenses co-term, the renewal date will also change.
As a renewal—This moves your renewal date only, and does not change the number of claimed licenses. Choose this option if you have renewed your licenses early, and want Command to automatically apply the new license key once the old key expires.
Click Claim This License to complete.
Contact Verkada Support or [email protected] for assistance if you need to change how you claimed your licenses.
FAQ
What if I did not receive an order email?
What if I did not receive an order email?
If you did not receive an order email from Verkada with the license key, we recommend that you:
Check your spam folder: Sometimes, the order email might be sent to your spam folder.
Ask the person who ordered the cameras: If the order was placed by someone else in your organization, they might have received the order email.
Ask your Verkada reseller: If your Verkada reseller handled the order, they might have received the order email.
What do I do if I am unable to locate the order email?
What do I do if I am unable to locate the order email?
If you or your reseller are unable to locate the order email, contact Verkada Support.
What happens if I don’t claim my license?
If you don’t claim your license after adding new products to Command, you’ll see a banner reminding you to claim your license key. All organization admins will also receive an email reminder to claim the license key after 5 days. If you don’t claim your license keys within 36 days of adding the new products, you’ll lose access to Command.
Need more help? Contact Verkada Support.