Alarms Site Settings

When you create a new Alarm site in Command, you will need to go through a few steps to configure settings for the site. You can always make changes to these settings from:

Home > Alarms Tab > Alarms Site > Settings Cog

Below is a summary of the workflow steps and settings options.

General

Here you will specify the physical location of your Alarm site. Ensure this address is accurate and specific, as Verkada will use this address in the event emergency services need to be dispatched. Each unique address will require at least one Alarm License, which covers up to 32 devices configured as alarm triggers (see below).

Triggers

Here you can choose which events should trigger an alarm. If a device is configured as an alarm trigger, it will count towards your 32 monitored devices for your Alarm License. Cameras, BP41 sensor inputs, AC41 doors, and SV11 sensors that exist in this Alarm site can all be selected as alarm triggers. This means that when the site is armed, any of the following events will trip the alarm.

Camera Events:

A person is detected by the camera.

  • You can also configure a region of interest on a camera with the grid icon on the bottom left of the camera. The camera will only detect individuals in the highlighted regions of the camera.


Alarm Panel Events:

An alarm panel detects a relevant state change (i.e door open, glass break, water detected, motion detected, etc).

Access Control Events:

An access controller detects a Door Held Open or Door Forced Open Event

Environmental Sensor Events:

A sensor detects motion, change in temperature, humidity, air quality, etc.

Video Verification

If enabled, video verification allows for a Verkada monitoring agent to review video footage of an incident before raising an alarm. This reduces the likelihood of false alarms.

There are two levels of security that can be configured for video verification:

  1. Normal Security

    An alarm is only raised if there is a visible threat to a person or property. For example, a person brandishing a weapon, broken glass, etc.

  2. Max Security

    An alarm is raised if a person is present or if there are any signs of an intrusion. This helps to significantly reduce the chance of a false alarm from occurring.

Consider the following scenario:

  1. Site is armed

  2. A camera detects a janitor in a safe room

  3. Trip event occurs

  4. Video clip of the event is sent to monitoring agent for review

In normal security mode, the agent determines that there is no visible threat to people or property and an alarm is not raised. In max security mode, the agent raises an alarm immediately if a person is present when the site is armed.

For video verification to be active for non-camera devices, you will need to link your devices to nearby cameras that can provide context for alarm events. For environmental sensors and doors, the cameras you've previously associated with those devices will be automatically used for video verification. For BP41 sensor inputs, you can manually add nearby cameras when you configure those inputs. Nearby cameras and cameras tied to doors or sensors will not count towards your 32 devices unless those cameras are also configured as alarm triggers.

Emergency Dispatch

If emergency dispatch is enabled the Verkada monitoring agent will contact the individuals in the order designated in the notifications list (see next section). If an emergency is confirmed or if no one can be reached, the agent will dispatch emergency services to the site address.

  • Immediate Dispatch on Panic

    When enabled, Verkada monitoring agents will dispatch emergency services immediately without confirming. This will only be apply to duress and panic alarms. Notification recipients will still receive a call/SMS to gain visibility into the situation.

  • Monitoring Test Mode
    If enabled, the Verkada monitoring agent will still reach out in the order of your contact list, but will not dispatch emergency services if they are unable to reach you.

Notifications

Here you can configure Command users to be notified via SMS and/or email notifications when an alarm is raised. These notifications can be sent regardless of whether emergency dispatch is enabled.

By default, all users will receive SMS and email notifications but will need to be explicitly designated as emergency dispatch contacts by clicking on the dispatcher icon. The call order is determined by the number to the right of the dispatcher icon.

Please have users on the notification list save the following numbers to their contact list as "Verkada Monitoring". These will be the numbers that we will use to notify you of an Emergency.

SMS

Phone Call

Alarm Actions

Here you can configure which actions to take when an alarm is raised.

  • Alarm Panel Outputs

    If you have a BP41 alarm panel, you can configure Outputs A and B on the panel to provide 12V of power to sirens, strobes, and other alarm signaling devices in the event of an alarm. You can find setup instructions here.

  • Play Alert Message

    You can also choose to play an alert message on the alarm console.

  • Access Control Lockdown

    Finally, we can leverage a configured lockdown scenario through Verkada access control as a response to an alarm being raised.

Arm/Disarm

Here you can configure additional settings for the entire alarm site.

  • Entry Delay

    The number of seconds to wait after a trigger event before raising an alarm.

  • Geofence Arm/Disarm
    Restrict mobile app arm/disarm to when the user is within 200 meters of the alarm site.

  • Arm Schedule

    Automatically arm the site during the specified window.

  • Unusual Arm/Disarm Window
    Receive a notification whenever an arm/disarm occurs within a specific time range.

  • Disarm via Doors

    Here you can select which doors to automatically disarm the site when the door is unlocked via badge swipe. This option will only be available if the door exists in the site.

Alarm Console

Here you can configure settings for the alarm console.

  • Keycodes

    You can add multiple key-codes that arm/disarm the system, as well as a duress key-code that can be used to raise a silent alarm. When a duress code is entered into the console, the system will disarm the site but will still trigger alarm notifications and emergency dispatch (if enabled).

  • Exit Delay

    The number of seconds to wait after a keycode is entered on an alarm console before arming the site.

  • Enable Console Video Recording
    Gives users access to live and historical video from the alarm console in Command.

  • Enable Console Video Stream

    Gives users access to live video on the console for all cameras in the site.

  • Enable Console Door Chime

    The console will play an audio tone when a door in the site is opened.

  • Console Controls

    Restart the console remotely.

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