Alarms Site Settings
When you create a new Alarm site in Command, you will need to go through a few steps to configure settings for your Alarm site. You can always make changes to these settings from:
Home > Alarms Tab > Alarms Site > Settings Cog
Below is a summary of the workflow steps and settings options.
Here you will specify the physical location of your Alarm site. Ensure this address is accurate and specific, as Verkada will use this address in the event emergency services need to be dispatched. Each unique address will require at least one Alarm License, which covers up to 32 devices configured as alarm triggers (see below).
Here you can choose which events should trigger an alarm. If a device is configured as an alarm trigger, it will count towards your 32 monitored devices for your Alarm License. Cameras, BP41 sensor inputs, AC41 doors, and SV11 sensors that exist in this Alarm site can all be selected as alarm triggers. This means that when the site is armed, any of the following events will "trip" the alarm.
Camera Events: Person Detected
Alarm Panel Events: BP41 Alarm Panel devices experience a relevant state change (i.e door open, glass break, water detected, motion detected, etc).
Access Control Events: AC41 Access Controller detects a Door Held Open or Door Forced Open Event
Environmental Sensor Events: SV11 Sensor detects motion
If enabled, video verification allows for a Verkada monitoring agent to review video footage of an incident before raising an Alarm. This reduces the likelihood of false alarms.
There are two levels of security that can be configured for Video Verification:
An Alarm is only raised if there is a visible threat to a person or property. For example, a person brandishing a weapon, broken glass, etc.
An Alarm is raised if a person is present or if there are any signs of an intrusion. This helps to significantly reduce the chance of a false alarm from occurring.
Consider the following scenario:
Site is armed
A camera detects a janitor in a safe room
Trip event occurs
Video clip of the event is sent to monitoring agent for review
In Normal Security mode, the agent determines that there is no visible threat to people or property and an Alarm is not raised. In Max Security mode, the agent raises an Alarm immediately as a person is present when the site is armed.
For video verification to be active for non-camera devices, you will need to link your devices to nearby cameras that can provide context for alarm events. For environmental sensors and Access Control doors, the cameras you've previously associated with those devices will be automatically used for video verification. For BP41 sensor inputs, you can manually add nearby cameras when you configure those inputs. Nearby cameras and cameras tied to Access Control doors or SV11 sensors will not count towards your 32 devices unless those cameras are also configured as alarm triggers.
If Emergency Dispatch is enabled the Verkada monitoring agent will contact the individuals in the order designated in the Notifications list (see next section). If an emergency is confirmed or if no one can be reached, the agent will dispatch emergency services to the site address.
Seconds Until Emergency Dispatch
If needed, you can add a delay (seconds) to wait after an Alarm is raised before contacting the remote monitoring center.
Monitoring Test Mode
If enabled, the Verkada monitoring agent will still reach out in the order of your contact list, but will not dispatch emergency services if they are unable to reach you.
Here you can configure Command users to be notified via SMS and/or email notifications when an alarm is raised. These notifications can be sent regardless of whether emergency dispatch is enabled.
By default, all users will receive SMS and email notifications but will need to be explicitly designated as emergency dispatch contacts by clicking on the dispatcher icon. The call order is determined by the number to the right of the dispatcher icon.
Here you can configure which actions to take when an alarm is raised.
Alarm Panel Outputs
If you have a BP41 Alarm Panel, you can configure Outputs A and B on the panel to provide 12V of power to sirens, strobes, and other alarm signaling devices in the event of an alarm. You can find setup instructions here.
Play Alert Message
You can also choose to play an alert message on the Alarm Console.
Access Control Lockdown
Finally, we can leverage a configured lockdown scenario through Verkada Access Control as a response to an alarm being raised.
Here you can configure additional settings for the entire alarm site.
The number of seconds to wait after a trigger event before raising an alarm.
Automatically arm the site during the specified window.
Disarm via Doors
Here you can select an AC41-controlled door to automatically disarm the site when the door is unlocked via badge swipe. This option will only be available if the door exists in the site.
Here you can configure settings for the alarm console.
You can add multiple keycodes that arm/disarm the system, as well as a duress keycode that can be used to raise a silent alarm. When a duress code is entered into the console, the system will disarm the Site but will still trigger alarm notifications and emergency dispatch (if enabled).
The number of seconds to wait after a keycode is entered on an alarm console before arming the site.
Enable Console Video Recording
Gives users access to live and historical video from the alarm console in Command.
Restart the console remotely.