This article is a guide for new Alarms. Refer to this article if you have classic Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
Alarm licensing is imperative for an organization to monitor the number of devices that the organization has and the number of licenses a customer maintains.
License tiers
Each alarm site in Command requires an Alarms license. Verkada offers two Alarms license tiers with different monitoring capabilities. Both license tiers include complete access to the full Verkada Alarms software platform and 24/7 professional monitoring service:
Cloud-based management— Arm/disarm remotely, set schedules, assign or revoke user key codes, update response contacts, and more.
Alarm responses — SMS notifications, call lists, police dispatch, automated deterrence devices.
The following table illustrates the difference between the two license tiers:
Capability | LIC-BX-MB | LIC-BX-MA |
Number of alarms | 15 | 15 |
Number of sensors (including access control doors) | Unlimited | Unlimited |
Number of cameras that can be paired with sensors | ❌ | Unlimited |
Number of cameras as alarm triggers | ❌ | Up to 15 |
FAQ
Do false camera detections count towards the 15 alarm limit?
No. Camera triggers do not raise an alarm until an agent has video-verified the activity. Therefore, false camera detections do not count towards the 15 alarm limit. In contrast, all sensors raise an alarm immediately upon triggering. Even if the alarm is resolved by the agent because no person was present, it will still count towards the 15 alarm limit.
What if an alarm site raises over 15 alarms in 1 calendar month?
Verkada will warn end users when the limit is reached. Alarms will function normally through month-end. If an alarm site exceeds 15 alarms the following month, additional alarms will be sent directly to contacts instead of the monitoring center.
What if I need more than 15 cameras?
If more than 15 cameras are needed in a site you can stack LIC-BX-MA licenses to reach the needed number of cameras.
Do I need any hardware licenses?
Only the BZ11 Horn Speaker and Cellular Backup Communicator require a separate license. All other alarm devices are covered by the Alarms License per site.
Need more help? Contact Verkada Support.