Verification rules allow you to customize how monitoring agents evaluate and respond to alarm trigger events. For each of the pre-defined categories that an agent may assign an alarm trigger, you can either choose for the agent to:

  1. raise an alarm

  2. notify you via an automated message

  3. dismiss the verification event completely.

Each alarm trigger event generated only gets assigned one of the possible pre-defined categories. The various categories are:

Threat to Person Or Property

An agent witnesses a visible threat to people or property. This event will always raise an alarm. The agent response for this category is always fixed to “Raise an Alarm” and cannot be customized.

Agent Cannot Determine Threat

The agent sees a person but is undecided if they are a threat. The agent response to this category can be customized.

Unknown Person INSIDE Business

There is no visible threat, but the agent sees a person indoors who does not appear to be an employee or emergency service personnel. The agent response to this category can be customized.

Unknown Person OUTSIDE Business

There is no visible threat, but the agent sees a person outdoors who does not appear to be an employee or emergency service personnel. The agent response to this category can be customized.

Emergency Service Personnel on Site

There is no visible threat, but the agent sees one or more people that appear to be emergency service personnel. The agent response to this category can be customized.

Apparent Employee Doing Routine Activity

There is no visible threat, but the agent sees a person who appears to be an employee doing routine activity. The person may be wearing a uniform and/or clearly performing work-related tasks. The agent response to this category can be customized.

Technical Error

The video could not be viewed due to technical issues. The agent response to this category can be customized.

The various agent responses are detailed below:

Raise Alarm

Monitoring agent will follow normal alarm procedures as specified in your site settings. Response protocol may include deterrence actions such as Agent Talk-Down, calling down emergency contacts and/or dispatching police.

Notify

Verkada will only send automated SMS and email notifications to your contact list. The event will not raise an alarm.

Please note that you will not be able to contact the agent by responding to the text since it is an automated message. Please contact Verkada support instead.

Do Nothing

The event will be dismissed. No notifications will be sent and the event will not raise an alarm.

Note: video from all verifications will be available in Command for review for the duration of the camera’s retention policy.

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