This article is a guide for classic Alarms. Refer to this article if you have new Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
User keycodes are associated to an individual account and have the advantage of controlling each user's permissions to arm/disarm the alarm system through their unique keycode and site permissions.
General keycodes are not associated with an individual account; instead, they are given a generic name and are used for one alarm site only. The objective is to create a generic keycode for a group of people to use, such as janitorial staff or a master keycode in case of emergencies for that specific site.
Generate a keycode
Before you can generate a keycode, you must be an Org Admin, and you must confirm your account permissions.
In Verkada Command, generate a keycode in one of these ways:
Go to All Products > Admin > Org Settings > Users > Select Account > Generate.
Go to All Products > Alarms > Select site > Settings > Users & Keycodes > Search for User > Generate Code.
2. Next to the code, click the pencil
icon to change the pre-generated code.
User keycodes and general keycodes cannot conflict with one another. If you enter a code that already exists in your command account, an error appears.
You must have the alarms user permission to use this code tied to a user account. However, if you are a Site Admin, you are an alarm user, by default, for that site. This allows you to give users permission to arm and disarm a site and limit camera viewing.
If there are many alarm sites that you need to arm/disarm, you can designate those permissions instead of configuring general keycodes for each site for a user.
Need help? Contact Verkada Support.